Lead Consultant

Thomson Reuters

2 - 7 years

10 - 15 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

sql client relationship management software implementation japanese japanese language proposal development product support software testing management skills presales supply sales customer support product design product implementation trade tr

Work Mode

Hybrid

Job Type

Full Time

Job Description

About The Role

Proficient in SQL and Know-How of Software Package Solutions.
interact with Japanese Customers.
Identify customer needs, tailor a proposed solution to meet such needs & implement the product.
Conduct business requirements sessions with the customer to understand, analyze the needs & evaluate fitment of product to requirements. Design, develop, configure, test & deploy the product.
Train the customer and build requisite project documentation.
Maintain good working relationships with the customers throughout the end-to-end process.
Engage from project kick off to the project closure including hypercare support.
Train the customer on product functionality and on how to use it meaningfully.
Work with the customer to develop and perform UAT of the configured product.
Assist in production preparation and conduct project go-live activities.
Provide go-live support and ongoing support for escalated problems.
Plan and organize handover to product support team after production go-live.
Travel to client location for implementation(s) and/or sales demo activities as required.
Ability to assist pre-sales and sales team with proposal development, recommending a high-level product design is desired.
Perform proof of concepts and/or conduct demo/walkthrough of the solution/prototype with the client stakeholders.
Ability to engage in consulting assignments such as performing Health Checks, Roadmap workshops and similar engagements is optional.
Work with different teams within Thomson Reuters (development, support, pre-sales, propositions, sales) collaboratively for product/solution improvements, enhancements and resolution of issues.
Deliver projects successfully within scope according to budget and schedule individually and as a team
Achieve on utilization KPI targets.
Manage key stakeholders, and strive to achieve excellence in customer satisfaction.
Provide support to other groups within TR (pre-sales, sales, customer support, technology and product dev teams)
Contribute to Practice / Competency building initiatives.

About You

Youre a fit for the role of Implementation Consultant if your background includes:

Bachelors degree in information technology and/or Business Management.
A 12+3 or a 12+4 degree from a reputed university.
Relevant experience of 2 to 12 years of SQL, Software package Solutions and Japanese Language.
Exposure to Global Trade or Supply Chain software solutions is optional.
Competent with all Microsoft Office applications
Technical know-how of SQL is mandatory.
Knowledge of TR products or competitor products is an advantage.
Strong consulting, influencing, and client relationship management skills.
Excellent interpersonal and communication skills written and verbal.
Detail-oriented, good planning and organization skills, time management
Experience working in and collaborating with a globally distributed team environment.
Possess a positive learning attitude.

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