Lead - Client Solution

• The Lead - Client Solutions role is pivotal in driving the growth and expansion of the organization by identifying and securing new business opportunities.
• This role focuses on developing strategic relationships, enhancing market presence, and ensuring the successful execution of client solutions initiatives.
• By leveraging market insights, fostering partnerships, and collaborating with internal teams, the Lead ensures the organization achieves its financial targets and long-term growth objectives.

Key Responsibilities:

Strategy Formulation:

Focus on crafting and executing impactful client-centric approaches that align with organizational objectives. Key focus areas are:

• Conduct in-depth research to identify trends, challenges, and opportunities within the workplace market and assessing the competitor offerings
• Design strategies to attract new clients while strengthening relationships with existing ones by developing tailored solutions to address diverse client requirements, enhancing satisfaction and loyalty.
• Formulate plans to achieve financial targets by identifying high-potential opportunities.
• Work closely with design, marketing, and client solution teams to ensure seamless integration of efforts
• Develop strategies to strengthen the brands market presence and reputation as a leader in innovative workplace solutions.
• Introduce best practices for client engagement, service delivery, and quality assurance.

Business Operations:

• Lead business development initiatives in the region, focusing on acquiring new clients and achieving sales targets.
• Act as a representative of the company in the market, establishing a strong industry network and managing relationships with key stakeholders.
• Develop and maintain a robust sales pipeline, accurately forecasting new bookings to meet business objectives.
• Partner closely with the leadership team and colleagues to manage the entire sales cycle and successfully close deals.
• Contribute to the creation and enhancement of systems, materials, and resources for business development, including proposals, presentations, and service offerings to secure new opportunities.

Culture:

Cultivating a strong culture is a core priority.

As a leader within the Client Solutions team, you will be expected to:

• Uphold and promote the collaborative and open communication culture that defines the company
• Build a team that works seamlessly with colleagues across all our P&Ls, collaborating closely on sales processes, including lead qualification, strategy development, client outreach, pitch coordination, and the sales process through to deal closure and signing.
• Ensure that communication remains respectful and constructive, fostering a collaborative mindset among all teams.

Job Requirements:

• Relevant Experience: Experience in Architecture, Interior Design, or Project Management, with at least 10 years of experience in B2B business development within the workplace design and related industry.
• Thought Leadership: Passionate about influencing industry-leading workplace design and execution strategies.
• Proven Business Development Track Record: Demonstrated success in achieving and exceeding financial targets.
• Excellent Communication & Relationship-Building Skills: Ability to build trust and foster collaborative relationships both internally and externally.
• Strategic Thinking & Problem-Solving: Comfortable navigating ambiguity, with high learning agility and adaptability.
• Customer-Centric Approach: A deep understanding of the future of workspaces, combined with persistence and perseverance in delivering the best solutions for clients.
• Alignment with Values: Embody the companys core values of Teamwork, Integrity, and Excellence.