Lead Business Services Insurance

As a member of Swiss Re Solutions, you will be part of a team that offers a powerful suite of tools and services to help businesses become more efficient and competitive in a changing industry landscape. With access to global insurance expertise and specialist models, you will play a crucial role in ensuring client agility and competitiveness. **Key Responsibilities:** - Lead and manage business service teams for pre-sales, onboarding, and post-sales processes - Ensure stable and reliable delivery of business services across the entire value chain in Solutions - Responsible for capacity and budget planning of the Business Service Teams - Define service catalogue and key performance indicators for business service operations and ensure delivery against these indicators - Engage with various business stakeholders to address internal and external customer queries, concerns, and feedback - Manage quality, capacity, and productivity of the business service teams - Ensure operational efficiency and work with Business Process Excellence function to optimize processes continuously - Responsible for knowledge transition and onboarding of new business processes as Solutions expands its presence in Bangalore - Create an engaging and motivating environment for team members, addressing key HR-related matters in the teams **Job Requirements:** - 5+ years of relevant experience in the Financial Services industry, preferably in SAAS and Consulting or primary insurance - Recognized University Degree or equivalent - Proven track record in end-to-end operations management with in-depth knowledge in technical accounting and international program business - Demonstrated experience in leading teams through change - Passionate about people development and talent management - Exceptional interpersonal and communication skills with a proven ability to influence people and gain buy-in to new ideas - Strong communicator with a client-oriented mindset, comfortable in dealing with different counterparts and cultures - Strong capability to navigate ambiguity and keep moving forward despite uncertainty - Ability to move seamlessly from detailed, technical conversations to strategic, problem-solving discussions By joining Swiss Re Solutions, you will be part of a global leader in reinsurance, insurance, and risk transfer, working towards making the world more resilient. With a team of over 14,000 employees worldwide, Swiss Re combines experience, creative thinking, and cutting-edge expertise to create new opportunities and solutions for clients across Property & Casualty and Life & Health sectors. If you are an experienced professional looking to return to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.,