Lead Business Analyst-ERP systems, Finance modules

Lead Business Analyst-ERP systems, Finance modules like Accounts Payable, Accounts Receivable (AR)

• Strong knowledge of ERP systems, particularly in Finance with a focus on Accounts Payable (AP), Accounts Receivable (AR), and Procurement
• A foundational understanding of finance is essential
• ERP experience is preferred
• Act as an individual contributor, collaborating with peers, customers, delivery teams, development teams, and quality assurance teams to execute the product roadmap
• Stay updated on new developments in the domain and ensure that relevant advancements are incorporated into the roadmap
• Actively participate in the development of business concepts and design reviews
• Drive and propose solutions that enhance user experience, in alignment with emerging market trends
• Provide practical solutions and guidance to address issues and queries from various stakeholders

• Relevant certifications in ERP systems (eg, SAP, Oracle, Microsoft Dynamics) are a plus
• ExperienceExperience in customer support or a similar client-facing role (typically 1-5 years)
• Familiarity with at least one ERP system (eg, SAP, Oracle, NetSuite, Microsoft Dynamics)
• Hands-on experience in troubleshooting and resolving ERP-related issues

Technical Skills

• Proficiency in using ERP software and understanding of its core modules (finance, HR, inventory, procurement, etc)
• Strong problem-solving and troubleshooting abilities
• Ability to understand and explain technical concepts to non-technical users
• Database knowledge (eg, SQL) for issue diagnosis
• Familiarity with cloud-based ERP platforms is increasingly important
• Communication SkillsExcellent verbal and written communication skills to interact with clients effectively
• Ability to explain complex issues in a clear and concise manner
• Active listening skills to understand client needs and respond appropriately
• Strong customer service skills with a focus on building relationships and client satisfaction
• Analytical and Problem-Solving SkillsAbility to analyze user issues and identify root causes
• Strong troubleshooting skills to provide quick and effective resolutions
• Aptitude for understanding complex business processes and how ERP systems support them
• Time Management and MultitaskingAbility to handle multiple client cases and prioritize based on urgency and impact
• Organizational skills to track support tickets and follow up on pending issues
• Patience and EmpathyAbility to remain calm and empathetic when dealing with frustrated or upset clients
• Focus on providing a positive experience for users while resolving their issues
• Adaptability and Learning AbilityWillingness to stay updated on new ERP features, updates, and technologies
• Ability to adapt to changes in the ERP system, business processes, or client requirements
• Continuous learning mindset to enhance both technical and interpersonal skills
• Teamwork and CollaborationAbility to work effectively in a team, collaborating with technical experts, consultants, and developers
• Comfortable in a cross-functional environment, ensuring clients' needs are met by coordinating with different departments
• Documentation and Reporting SkillsAbility to maintain clear and detailed documentation of client issues, resolutions, and any follow-up actions
• Proficiency in ticketing systems (eg, Jira) for tracking client support requests
• Soft Skills Strong interpersonal skills to maintain positive relationships with clients
• Ability to work under pressure and handle high-stress situations effectively
• Attention to detail to ensure accurate data entry and issue resolution