Posted:3 days ago|
Platform:
Work from Office
Full Time
New Hire Training for Process Batches and Training for other Processes
Conduct floor refreshers/update training for the agents
TNI and TNA to program the modules as per the process changes and needs
Conduct TNA through CSAT/EOE/Quality Analysis
Front-end Skill Management initiatives including coaching and training
Conduct periodic performance evaluation sessions with team members
To take on other responsibilities like off boarding, on boarding etc.
Identify Trainee strengths and build them and identify areas of improvement and provide concrete work plan for improvement
Control absenteeism and attrition and motivate the team
Analyze and identify internal/external customer requirements through data analysis and use training as a tool to resolve issues. Report accurate statistics
Consistently achieve or exceed targets on quality and numbers in training
WNS Holdings
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