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Lead Associate - Process Training - Gurgaon WNS Holdings

3.0 - 6.0 years

7 - 9 Lacs

gurugram

Work from Office

New Hire Training for Process Batches and Training for other Processes Conduct floor refreshers/update training for the agents TNI and TNA to program the modules as per the process changes and needs Conduct TNA through CSAT/EOE/Quality Analysis Front-end Skill Management initiatives including coaching and training Conduct periodic performance evaluation sessions with team members To take on other responsibilities like off boarding, on boarding etc. Identify Trainee strengths and build them and identify areas of improvement and provide concrete work plan for improvement Control absenteeism and attrition and motivate the team Analyze and identify internal/external customer requirements through...

Posted 3 days ago

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