Lead Analyst/Associate Consultant - Client Lead/Client Service Manager

Lead Analyst/Associate Consultant - Client Lead/Client Service Manager IT

The Client Lead is responsible for managing strategic client relationships, ensuring smooth IT service delivery, and serving as the primary communication bridge between clients and internal delivery teams. Supporting clients across the US and Europe, this role requires strong leadership, advanced problem-solving abilities, and excellent communication skills. The Client Lead oversees service performance, conducts regular review meetings, drives issue resolution, and prevents service disruptions or escalations. The position demands the ability to handle multiple clients, work across time zones, and participate in a rotation as an Escalation Manager for urgent or critical issues.

Education Qualification:

• Bachelors degree in computer science or related field or higher with minimum 6 years of relevant experience
• Must to Have :6-12 years of experience in client-facing roles within IT services, service delivery, ERP support, or customer success functions
• Hands-on experience with major ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics
• Strong troubleshooting and analytical skills with the ability to investigate and resolve ERP/application issues
• Working knowledge of SQL or basic database querying for issue diagnosis
• Excellent verbal and written communication skills with the ability to translate technical elements for non-technical stakeholders
• Proven experience managing complex client environments with professionalism, empathy, and effective escalation handling
• Strong organizational, time-management, and multitasking skills to support multiple clients across time zones
• Flexibility to overlap working hours with US and Europe clients and participate in on-call escalation rotations
• Good-to-Have SkillsERP certifications (SAP, Oracle, Microsoft Dynamics, NetSuite)
• Knowledge of ITIL or other ITSM frameworks
• Experience working in global service delivery, managed services, or consulting environments
• Familiarity with cloud-based ERP platforms and cloud ecosystems (AWS, Azure, GCP)
• Experience working with international or cross-cultural client groups
• Understanding of business processes across finance, HR, supply chain, procurement, or manufacturing
• Strong documentation, reporting, and stakeholder management capabilities