Lead Administrator - L1

The candidate will be responsible for designing, deploying, and managing ServiceNow applications development and solutions that meet both current and anticipated requirements.

Responsibilities:

• Expertise in ServiceNow ITSM development and applications
• Define technical solutions for architecture and design that are aligned with clients business problems and ServiceNow implementation best practices
• Collaborate with Business Functional team members to write/estimate stories
• Hands-on development experience in ServiceNow Platform
• Experience with platform upgrades
• Experience in building ServiceNow integration using REST API, Spokes
• Can handle sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
• Provide mentorship to developers and platform engineers on technical design standards and best practices
• Assist in identifying and implementing key business KPI metrics
• Develop, document, implement, and maintain ServiceNow governance processes, procedures, and policies
• Create and maintain design, SOP, training related documentation
• Design, develop, and deploy new ServiceNow functionalities
• Identify, investigate and resolve ServiceNow issues
• Design and deploy ServiceNow Integrations

Required Qualifications

• Experience with key technologies relevant to ServiceNow integration solutions
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Excellent interpersonal skills, customer centric attitude, and situational awareness
• Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum
• 5+ years working on the ServiceNow platform
• ServiceNow certifications(CSA, Implementation)

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation