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PwC Service Delivery Center
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L&D Support Specialist

L&D Support Specialist

PwC Service Delivery Center

5 - 7 years

5 - 11 Lacs

Kolkata Hyderabad Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Instructional Design LMS L&D Articulate Storyline Training Coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Activities to be performed: Provide logistics support to learning programs, including learner/target audience management, scheduling (manual processes or automated workflows), absence and remediation management, and other administrative tasks. Develop eLearns using authoring tools like Storyline, Rise Create graphical assets leveraging tools like Adobe Photoshop/Illustrator Provide admin support to facilitators. Support the management of learning enquiries i.e. investigating and resolving learning related ServiceNow tickets. Participate in projects where needed. Manage the learning mailbox and maintain learning documentation and learning site content as needed. Generate regular reports and maintain dashboards. Support the use of learning technology and digital learning asset development where needed. Review and suggest improvements to processes that prevent the team from working effectively. Level of experience: 5-7 years Education/qualifications: Graduate and above (degree in Education or human resources preferred) Knowledge of tools: MS office suite, G Suite, Power BI, Alteryx, Workbench, Metrics (optional), LMS, Adobe Suite, Storyline Industry experience: 0-6 years in learning coordination, administration, eLearn Development, experience in generating learning related and general reports and LMS management (optional) Technical capability: Communication, stakeholder interaction, workplace learning, generating reports. Key personal attribute: Open to learning new skills and tools, strong coordination, organisation and stakeholder management skills, ability to manage time and prioritise and complete tasks efficiently/within given timeframes, eye for details, flexibility to adapt to new situations, strong verbal and written communication skills.

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L&D Support Specialist