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1 - 6 years
0 - 2 Lacs
Peddapalli
Work from Office
We are seeking a Desktop Support Engineer to provide technical support for end-users, including troubleshooting hardware, software, network, and printer issues. The role involves managing Azure, Intune, Office 365, and network devices. Key Responsibilities: Provide desktop, laptop, printer, and peripheral support. Resolve hardware/software issues for Windows and macOS. Manage user accounts via Active Directory. Support Azure, Intune, Office 365, and network devices (routers, switches). Handle service desk tickets and ensure timely resolution. Maintain customer satisfaction through clear communication. Interested candidate can share their CV at srabani.karmakar@teamcomputers.com or WhatsApp at 9289088151
Posted 4 months ago
2 - 7 years
0 - 3 Lacs
Dahej
Work from Office
Job Summary: We are looking for an Desktop Support Engineer to help with day-to-day IT support. You will handle issues with laptops, desktops, software, and basic network problems. This role requires good technical knowledge and strong communication skills. Key Responsibilities: Support laptops, desktops, and other end-user devices. Fix issues with Windows and Mac operating systems. Troubleshoot MS Office, Teams, OneDrive, and company-specific applications. Use the ticketing tool to track and respond to user requests. Provide basic network (L1) support with help from the central network team. Help with software installations and updates. Be available for on-call support when needed. Requirements: Diploma or Graduate in Computer Engineering or related field. 2-3 years of experience in an L1 IT support role. Knowledge of Windows, macOS, and Office 365. Experience using IT ticketing tools. Basic understanding of networking. Good communication skills and a helpful attitude. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793
Posted 4 months ago
2 - 6 years
0 - 3 Lacs
Noida, New Delhi, Delhi / NCR
Work from Office
Job Summary: We are looking for an Desktop Support Engineer to help with day-to-day IT support. You will handle issues with laptops, desktops, software, and basic network problems. This role requires good technical knowledge and strong communication skills. Key Responsibilities: Support laptops, desktops, and other end-user devices. Fix issues with Windows and Mac operating systems. Troubleshoot MS Office, Teams, OneDrive, and company-specific applications. Use the ticketing tool to track and respond to user requests. Provide basic network (L1) support with help from the central network team. Help with software installations and updates. Be available for on-call support when needed. Requirements: Diploma or Graduate in Computer Engineering or related field. 2-3 years of experience in an L1 IT support role. Knowledge of Windows, macOS, and Office 365. Experience using IT ticketing tools. Basic understanding of networking. Good communication skills and a helpful attitude. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793
Posted 4 months ago
2 - 6 years
3 - 6 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 2 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolutio call Soumya@8088720040 call indu@7848820046 call mayur@9343402211
Posted 4 months ago
6 - 11 years
6 - 10 Lacs
Mysuru
Work from Office
Key Responsibilities: 1. Develop and implement IT strategies and initiatives to support the company's business objectives. 2. Manage and maintain the company's network infrastructure, including servers, switches, routers, and firewalls. 3. Oversee the installation, configuration, and maintenance of hardware and software systems. 4. Ensure the security of company data and systems by implementing appropriate security measures and protocols. 5. Provide technical support and troubleshooting assistance to end-users, resolving issues in a timely manner. 6. Manage IT projects, including software implementations, system upgrades, and infrastructure enhancements. 7. Evaluate new technologies and solutions to improve efficiency and effectiveness. 8. Collaborate with other departments to identify IT needs and develop solutions to meet those needs. 9. Develop and maintain IT policies and procedures to ensure compliance with regulatory requirements and industry best practices. 10. Manage IT budget and resources effectively, ensuring optimal allocation of resources. 11. Regular auditing of asset condition and recommend for changes. 12. To eliminate and ensure pirated version are not used on any matter. 13. Upkeeping of CCTVs and coordinating with service provider. 14. Managing subscription of emails and licenses. 15. Timely renewal of all the subscriptions. 16. Managing and reassigning simcards and email ID’s for new and left employees. 17. Managing asset user agreement and maintaining records. (Copy to concerned employee file) Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree preferred. 7+ years of experience in IT management. Strong technical skills in network administration, system administration, and cybersecurity. Experience with ERP systems and software is highly desirable. Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization. Proven leadership abilities, with the ability to motivate and inspire a team. Strong problem-solving skills and the ability to think strategically. Relevant certifications such as CompTIA Network+, CompTIA Security+, or ITIL are a plus. Note: Only Immediate joiners to apply,,,,,,,
Posted 4 months ago
2 - 6 years
3 - 6 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 2 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolutio call Soumya@8088720040 call indu@7848820046
Posted 4 months ago
5 - 10 years
1 - 6 Lacs
Mumbai
Work from Office
Good Understanding about Hardware as well as software of laptop, desktop & priter Powai- Hiranandani Experience required- 5-7 Years Skill sets- Good Communication skill Good Understanding of Application installation & Troubleshooting, Good knowledge regarding Laptop, desktop & printers Remote desktop support
Posted 4 months ago
3 - 4 years
2 - 3 Lacs
Mumbai
Work from Office
TECHNICAL SKILLS REQUIRED a. Windows installation and configuration (Window 7/10/11) b. Windows based server management c. Active Directory Services management d. Email server management for MS-Exchange, Mdaemon and other mail servers e. Hardware desktop assembly f. Installation of Windows applications and peripherals (printers, scanners etc.) g. MS office installation and configuration h. Basic Router Administration i. Basic Firewall Management OTHER REQUIREMENTS 1. Personnel should have good communication skills 2. Ready to work in field, in house and site 3. Should be good in handling customers in case of any escalations New hires will be responsible for providing onsite hardware and networking support on Windows based platform for desktops and server systems Opportunity to work under guidance of award winning seniors with 30+ years of industry experience. Rich interaction with colleagues having multi-disciplinary IT skills in networking, server administration, database management and IT security.
Posted 4 months ago
1 - 2 years
1 - 1 Lacs
Pune
Work from Office
Qualification BE/BTech / Diploma with Hand s on 3 to 4 years of Exp. Good in Communication VIP User support & VC Support Hardware/software troubleshooting and resolution.
Posted 4 months ago
4 - 9 years
3 - 8 Lacs
Navi Mumbai
Work from Office
Position Description Position: Technical Support - Proficient Company: Inspiroz IT Services Pvt. Ltd. (Inspiroz) Location: Ghansoli, Navi Mumbai Position Background: Inspiroz is searching for an experienced Technical Support Engineer- Proficient to join our team for one of our clients. Technical Support - Proficient will be responsible for providing remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): Be able to install, configure, advanced troubleshoot skills and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follow through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelors degree or equivalent certifications: A+, N+, CCENT, Microsoft, CCNA Certifications preferred Minimum 3+years of outstanding customer service experience Minimum 3+ years of technical support Strong/Advanced working knowledge of: Windows Server and Desktop Devices Apple Devices (Macs, iPad, iPhone) Understanding Remote access tools such as Automate Knowledge of a ticketing system like ConnectWise Manage Active Directory, File & Printer Servers Office 365/Google Suite Administration Networking & Network Switches Hardware and Software Installations/Troubleshooting Skills: A positive personality, attitude, happy and a team player Excellent customer service skills Advanced hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pays potential and benefits Company Background: For over a decade, Inspiroz has established a reputation in the Managed Services industry as a premier provider of charter school focused technology strategy and support. We solve the technology challenges of charter schools (and occasionally independent schools) by providing unmatched expertise. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With a stable, portable and scalable IT infrastructure, we prepare and support each schools technological environment through various phases of evolution and growth. Inspired by our core values of: Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate, Communicate, Communicate, More information on the company can be found at http://www.inspiroz.com
Posted 4 months ago
2 - 5 years
4 - 5 Lacs
Vapi, Ahmedabad, Vadodara
Work from Office
Provide second-level support for customer issues, escalating to higher-level support as necessary. Troubleshoot, diagnose, and resolve technical issues related to software, hardware, and network systems.
Posted 4 months ago
2 - 4 years
2 - 3 Lacs
Noida
Work from Office
Role & responsibilities: Should have good communication skills. Should have good knowledge of windows troubleshooting/ Printer troubleshooting. Should have good knowledge of outlook troubleshooting. Should have basic knowledge of servers and network devices. Should have good knowledge of VC Devices. Location: Sector 63, Noida
Posted 4 months ago
- 2 years
3 - 4 Lacs
Bangalore/ Bengaluru
Work from Office
We are Hiring for International voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 28k Shifts :Rotational Virtual interview !! Call or whatsapp manya @6364808230 / 6364803282 / 9606523804 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.
Posted 4 months ago
2 - 7 years
1 - 6 Lacs
Chennai
Work from Office
Responsible for administering servers, desktops, printers, routers, switches, firewalls, software deployment, security etc. • User creation, authorization control and system support. • Outlook Configuration. • Windows Based software trouble shooting. Printer and Scanner Installation. Responsible for installing and supporting LANs, WANs Internet, and intranet. Linux and Windows Based Server Installation, Maintenance, Application Deployment, and Database Management. Provided technical support for database maintenance and application management. Asset Management
Posted 4 months ago
2 - 7 years
5 - 6 Lacs
Hyderabad
Work from Office
Greetings from KVC CONSULTANTS LTD. We are looking for people 2 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *2 year International Technical support Experience Salary - Upto 6.5 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To know more or to get your interviews scheduled reach out to our expert H.R's Khushi 7869457739 Surbhi 7880292299 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.
Posted 4 months ago
1 - 6 years
3 - 8 Lacs
Pune, Gurugram, Bengaluru
Hybrid
Role Designation Looking for an immediate joiner. Position Summary Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: graduate freshers Technical support call indu@7848820046 call Nischel @7483101122 call suman@7848820047 Call Pooja @9886112704
Posted 4 months ago
1 - 6 years
3 - 6 Lacs
Hyderabad, Bengaluru
Work from Office
Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 2 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call navya@7848820042 call jean@7829423175 call indu@7848820046 call Nischel @7483101122
Posted 4 months ago
- 2 years
3 - 5 Lacs
Bengaluru
Work from Office
Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently call pooja@9886112704 call soumya@8088720040 call Hr Ashika@7829423175
Posted 4 months ago
1 - 6 years
3 - 6 Lacs
Hyderabad
Work from Office
Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Qualifications: • Education: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, you’ll play a crucial role in ensuring Microsoft’s customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. call suman@7848820047 call anusha@7815982900 call indu@7848820046 call kavya@7849020010
Posted 4 months ago
- 4 years
3 - 6 Lacs
Bengaluru
Work from Office
HI Warm Greetings, We Are Hiring! You can call us /whatsapp and book your interview slots chethana :7829336034 / Deepa : 9380300644 / Sheez :7829336202 / We are looking for G raduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates . If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities : Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration , and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications : Graduate in any discipline (freshers are welcome) Strong knowledge of Microsoft technologies (Windows, Office, etc.) Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts Why Join Us? Competitive salary package Growth opportunities within the company Training and development programs A supportive and collaborative work environment Regards, Sheez :7829336202
Posted 4 months ago
1 - 3 years
1 - 2 Lacs
Coimbatore, Madhya Pradesh, Rajasthan
Work from Office
Location- Ametha Lakheri Madukkarai Ropar Sindri
Posted 4 months ago
- 2 years
3 - 5 Lacs
Bengaluru
Work from Office
Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Call Indu@7848820046 Call mayur@9343402211 Call Soumya@8088720040 Call Nishel@7483101122 Call suman@7848820047 Call Anusha@781598290 Call jean@7829423175 Call shruthi@7816842400 Call ruth@9590520040 Call kavya@7849020010 call pooja@9886112704 call soumya@8088720040 call Hr Ashika@7829423175
Posted 4 months ago
3 - 6 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Hiring for Desktop Engineer | Job at Mumbai (Navi Mumbai, Thane and Vile Parle) Experience : 3+ years Expected Salary upto 24 K - 25 K per month (Take Home) - If you are convenient with this budget, notice period , education , location and language . Please do apply . Notice Period : Immediate - Compulsory Education: Any Graduate (Full time) | no distance education - Compulsory Location: Should be Flexible to work in Navi Mumbai, Thane and Vile Parle Hindi Compulsory Job Description: Handle daily technical support activities on desktop support, data network and server management Troubleshooting and installation of desktop / laptop OS Troubleshooting and installation of printers, scanners Office and Business application client installation and configuration. Installation / configuration/archive of outlook e-mail client Basic knowledge of ticketing tool to assign, update and close calls in tool Antivirus client installation and Definition update Microsoft patches and service pack update on system Awareness of Information security policy and adherence Coordination with IT vendor for warranty support and call logging Basic Understanding of LAN network and troubleshooting Good communication skill verbal, email. Escalating IT issues to next level where necessary and keep user informed on call. Maintaining Inventory of desktops/laptops/software used and deployed Maintaining Gate passes of IT equipments moving in and out of premises. With Regards Rathna , Trinity ( rathna@trinityconsulting.asia )
Posted 4 months ago
1 - 6 years
3 - 6 Lacs
Bengaluru
Work from Office
Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, you’ll play a crucial role in ensuring Microsoft’s customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. suman@7848820047 anusha@7815982900 navya@7848820042 call indu@7848820046 call kavya@7849020010
Posted 4 months ago
1 - 5 years
3 - 8 Lacs
Chennai
Work from Office
Greetings from Access Healthcare! Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 20 delivery centers in the US, India, and the Philippines, and our 25,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Experience : 1 - 10 years Shift Timing: Rotational Location: Ambattur Estate, Chennai Graduation : Diploma/BE/B.tech in ECE/EEE/CSE/AI - DS/IT **Candidates should have excellent communication skills **ONLY MALE CANDIDATES PREFERRED** Job description - Desktop • Assembly and troubleshooting of desktops, laptops, and other hardware • Installation, configuration and troubleshooting of all Operating systems • Troubleshooting network issues and managing all application updates • Managing network security through timely antivirus and firewall updates • Installation, configuration and troubleshooting of IP phones headsets • Service desk management for troubleshooting tickets and service requests • Prompt resolution of escalations and high priority issues for the business • Managing distribution and maintenance of IT infrastructure assets Kindly share your resume to harshini.gayath@accesshealthcare.com
Posted 4 months ago
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