L4 Support – Oracle Enterprise Operations Monitor (EOM)

Arbelos Solutions

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L4 Support – Oracle Enterprise Operations Monitor (EOM)

Job Location: Remote

EOM)

About the Role

L4 Support Engineer

Key Responsibilities:

• Provide 

  Level 4 (L4) support

   for Oracle EOM and CDR Generation Extension, handling the most complex and escalated issues from L1–L3 teams.
• Perform 

  root cause analysis (RCA)

  , permanent fixes, and preventive solutions for recurring issues.
• Collaborate with Oracle product engineering teams for product defects, hotfixes, and patches.
• Design and implement custom configurations, advanced tuning, and performance optimization.
• Support 

  integration with other OSS/BSS systems

   and ensure seamless interoperability.
• Troubleshoot 

  CDR generation, mediation, and processing issues

   across large-scale telecom environments.
• Provide 

  knowledge transfer, mentoring, and guidance

   to L1–L3 support teams.
• Develop and maintain 

  technical documentation, runbooks, and RCA reports

  .
• Participate in 

  change management, incident management, and problem management

   processes in line with ITIL standards.
• Work directly with 

  customers, vendors, and cross-functional teams

   to ensure high availability and reliability of services.

Required Skills & Experience:

• 7–10 years of experience in Telecom OSS/BSS support, with at least 3–5 years in 

  Oracle Communications EOM

  .
• Strong expertise in 

  CDR processing, mediation, and call flow analysis

  .
• Proficiency in 

  Linux/Unix environments, SQL, and scripting (Shell, Python, or Perl)

  .
• Hands-on experience with 

  Oracle databases

   and troubleshooting performance issues.
• Familiarity with 

  protocols such as SIP, Diameter, RTP, SS7, and VoIP monitoring

  .
• Experience working with 

  large-scale telecom operators

   and supporting critical production systems.
• Strong problem-solving, analytical, and debugging skills.
• Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders.

a.verma@arbelosgroup.com

Full Name:

Total Experience:

Telecom OSS/BSS:

Oracle Communications EOM:

Current CTC:

Expected CTC:

Highest Education:

Notice Period:

Current Location:

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