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AiFA Labs
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L2 Support Engineer

L2 Support Engineer

AiFA Labs

4 years

0 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform:

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Skills Required

support analysis workflow automation troubleshooting development resolve server audit controls patching compliance management reports training linux powershell python scripting communication itil certifications model

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

As an L2 Support Engineer, you will be responsible for investigating escalated issues, performing root cause analysis, managing workflow automation, and providing technical support.

Responsibilities

Address escalated issues from L1, providing advanced troubleshooting and analytical problem resolution.
Perform root cause analysis for recurring or critical incidents, especially P1 & P2.
Liaise with development and operations teams to resolve bugs, implement patches, and update SOPs.
Maintain job templates, workflows, and automation scripts
Update PAM policies, manage command/server groups, and audit controls
Support SSL certificate renewals, OS patching, and compliance workflows.
Participate in change management and deploy relevant updates/fixes.
Prepare incident reports and contribute to process improvement efforts.
Provide guidance and training to L1 team members

Required Skills & Experience

2–4 years of IT Operations or Application Support experience
Hands-on with Linux command line, PowerShell, Python, or Bash scripting
Familiarity with observability tools (OpenSearch, Prometheus, etc.)
Experience with job schedulers and ITSM tools
Strong analytical, troubleshooting, and communication skills
Customer-centric mindset and capability to work in fast-paced, high-availability environments.
Availability for on-call rotation (for urgent P1/P2 issues outside standard hours).

Qualifications

Bachelor’s degree in computer science, IT, or equivalent
ITIL Foundation and automation tool certifications are a plus

Work Model

On-call: Off-hours support for P1/P2 incidents as per rotation.

Skills: p2,root cause analysis,automation,operations,shell scripting (e.g., bash

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