Job Summary We are hiring a Support Engineer with over 2 years of experience in handling healthcare applications and customer support. The candidate will work onsite at the client location five days a week and remotely on Saturdays. This role requires excellent communication, ticket handling skills, and the ability to coordinate with internal teams to resolve customer issues. Key Responsibilities Act as the first point of contact for clients in addressing and resolving issues related to our healthcare software products. Handle customer tickets end-to-end, from logging to resolution, ensuring timely updates and closure. Understand and gather client requirements, application issues, and service requests. Coordinate with internal L3 support, development, and R&D teams to escalate and resolve complex issues. Provide prompt front-end issue resolution and educate end-users on product usage. Clarify client doubts via calls and emails and build strong customer relationships. Understand internal workflow updates and effectively communicate them to clients. Translate user requirements clearly to internal teams and ensure alignment. Replicate live issues in the UAT (testing) environment to aid troubleshooting. Conduct regular lab visits and provide hands-on application support. Attend OPS calls on Monday, Wednesday, and Friday to review client support matters. Ensure 6-day working commitment : Onsite (Mon-Fri) and Remote (Sat). Required Skills & Qualifications Minimum 2 years of experience in a customer support or implementation role, preferably in the healthcare domain. Strong understanding of healthcare IT systems (LIMS, HIS, EMR). Excellent communication skills - both verbal and written. Familiarity with ticketing systems and support workflows. Analytical and problem-solving skills for incident replication and resolution. Willingness to work 6 days a week and be present at the client site 5 days a week. Self-motivated and able to work independently in a fast-paced environment. (ref:hirist.tech) Show more Show less

Job Title : Linux System Administrator Experience : 2- 4 years Employment Type : Responsibilities : Install, configure, and maintain Linux/Ubuntu servers (physical and virtual). Manage user accounts, permissions, and file systems. Perform system updates, security patches, and regular maintenance. Monitor system performance, logs, and ensure infrastructure availability. Implement and maintain security measures; respond to threats and incidents. Troubleshoot hardware, software, and network issues. Ensure compliance with internal policies and external regulations. Automate routine tasks using Shell scripting, Python, or Skills : Proven experience as a Linux System Administrator, with expertise in Ubuntu. Strong knowledge of command-line tools and system logs. Experience with KVM virtualization and cloud platforms like Azure. Familiarity with container technologies (Docker, Kubernetes) is a plus. Strong understanding of security best practices and system hardening. Excellent problem-solving and communication skills. Ability to work independently and collaboratively. (ref:hirist.tech)

Job Title : L2 Support Engineer Location : Chennai Employment Type : Full-time Work Schedule : 6-day work week, rotational shifts Experience Required : Minimum 2 the Role : Responsibilities We are looking for a skilled L2 Support Engineer to join our growing team and take over responsibilities previously handled by Niyas. This role is crucial for providing timely, high-quality technical support, particularly in the healthcare and laboratory Responsibilities : Technical Troubleshooting : Resolve complex technical issues escalated from L1, involving application-level and transactional analysis. SQL Expertise : Write and troubleshoot SQL queries to identify, diagnose, and resolve issues effectively. SLA Adherence : Ensure timely resolution of support tickets in line with defined Service Level Agreements (SLAs). Collaboration : Communicate clearly and effectively with internal teams, customers, and stakeholders to resolve issues and provide updates. Shift Support : Be flexible to work in rotational shifts, including weekends (6-day work : Experience : Minimum 2 years in L2 support, technical support, or related roles. SQL Skills : Strong knowledge of SQL for querying databases and performing root cause analysis. Domain Knowledge : Experience in LIMS (Laboratory Information Management System) or healthcare software is highly desirable. Communication : Excellent verbal and written communication skills. Problem-Solving : Ability to work independently and think critically under Qualifications : Exposure to healthcare IT standards and terminology Experience with ticketing tools (e.g., Jira, Freshdesk, Zendesk) Knowledge of API-level troubleshooting or basic scripting is a plus. (ref:hirist.tech)

As an L2 Support Engineer at our organization, you will play a vital role in providing efficient technical support, focusing on the healthcare and laboratory sectors. Your responsibilities will include resolving complex technical issues escalated from L1 support, utilizing your SQL expertise to analyze and troubleshoot queries effectively, adhering to defined Service Level Agreements (SLAs), collaborating with internal teams and stakeholders to ensure clear communication, and being available to work in rotational shifts including weekends. To excel in this role, you should possess a minimum of 2 years of experience in L2 support or related technical support positions. Strong SQL skills are essential for database querying and root cause analysis. Additionally, familiarity with LIMS (Laboratory Information Management System) or healthcare software would be advantageous. Effective communication skills, both verbal and written, are crucial, and the ability to solve problems independently and think critically under pressure is highly valued. Ideally, you should have exposure to healthcare IT standards and terminology, experience with ticketing tools such as Jira, Freshdesk, or Zendesk, and knowledge of API-level troubleshooting or basic scripting would be a plus. Join our dynamic team in Chennai on a full-time basis with a 6-day work week in rotational shifts, and contribute to providing high-quality technical support in a challenging and rewarding environment.,

We are seeking dynamic and motivated individuals with 1-5 years of experience in Mendix development to join our team. As a Mendix Developer, you will be responsible for designing, developing, and deploying applications using the Mendix low-code platform. Your role will involve collaborating with cross-functional teams to deliver innovative solutions that drive business success. Your key responsibilities will include designing, developing, and deploying applications using the Mendix low-code platform. You will build scalable and user-friendly applications that align with business requirements. Additionally, you will work closely with stakeholders, such as business analysts, project managers, and end-users, to gather and translate requirements into functional applications. Collaboration with team members to integrate Mendix applications with other systems will also be a part of your role. In terms of testing and debugging, you will conduct thorough testing to ensure application functionality and performance. You will also be responsible for debugging and resolving technical issues promptly. Furthermore, you will prepare and maintain technical documentation, including application design, workflows, and user guides. Continuous improvement is key in this role. You will need to stay updated with the latest features of Mendix and implement best practices to enhance development efficiency. Identifying opportunities for improvement in existing applications and processes will also be part of your responsibilities. Qualifications for this role include a Bachelor's degree in Computer Science, Information Technology, or a related field. Candidates should have 1-5 years of experience in software development, with exposure to Mendix preferred but not mandatory for entry-level candidates. A strong understanding of application design and development principles, familiarity with database concepts, basic SQL knowledge, and exposure to web technologies like HTML, CSS, and JavaScript are considered advantageous. The ideal candidate will possess the ability to learn and adapt to new technologies quickly. Strong problem-solving skills, attention to detail, excellent communication and interpersonal skills, and a proactive approach to work are essential. Familiarity with Agile development methodologies is advantageous. A Mendix Rapid Developer Certification or willingness to obtain one is preferred. In return, we offer an opportunity to work with cutting-edge low-code technologies, a collaborative and supportive work environment, professional development and training opportunities, as well as a competitive salary and benefits package. If you are passionate about leveraging low-code platforms like Mendix to build impactful applications and are eager to grow in a dynamic environment, we encourage you to apply!,