Job Summary We are hiring a Support Engineer with over 2 years of experience in handling healthcare applications and customer support. The candidate will work onsite at the client location five days a week and remotely on Saturdays. This role requires excellent communication, ticket handling skills, and the ability to coordinate with internal teams to resolve customer issues. Key Responsibilities Act as the first point of contact for clients in addressing and resolving issues related to our healthcare software products. Handle customer tickets end-to-end, from logging to resolution, ensuring timely updates and closure. Understand and gather client requirements, application issues, and service requests. Coordinate with internal L3 support, development, and R&D teams to escalate and resolve complex issues. Provide prompt front-end issue resolution and educate end-users on product usage. Clarify client doubts via calls and emails and build strong customer relationships. Understand internal workflow updates and effectively communicate them to clients. Translate user requirements clearly to internal teams and ensure alignment. Replicate live issues in the UAT (testing) environment to aid troubleshooting. Conduct regular lab visits and provide hands-on application support. Attend OPS calls on Monday, Wednesday, and Friday to review client support matters. Ensure 6-day working commitment : Onsite (Mon-Fri) and Remote (Sat). Required Skills & Qualifications Minimum 2 years of experience in a customer support or implementation role, preferably in the healthcare domain. Strong understanding of healthcare IT systems (LIMS, HIS, EMR). Excellent communication skills - both verbal and written. Familiarity with ticketing systems and support workflows. Analytical and problem-solving skills for incident replication and resolution. Willingness to work 6 days a week and be present at the client site 5 days a week. Self-motivated and able to work independently in a fast-paced environment. (ref:hirist.tech) Show more Show less
Job Title : Linux System Administrator Experience : 2- 4 years Employment Type : Responsibilities : Install, configure, and maintain Linux/Ubuntu servers (physical and virtual). Manage user accounts, permissions, and file systems. Perform system updates, security patches, and regular maintenance. Monitor system performance, logs, and ensure infrastructure availability. Implement and maintain security measures; respond to threats and incidents. Troubleshoot hardware, software, and network issues. Ensure compliance with internal policies and external regulations. Automate routine tasks using Shell scripting, Python, or Skills : Proven experience as a Linux System Administrator, with expertise in Ubuntu. Strong knowledge of command-line tools and system logs. Experience with KVM virtualization and cloud platforms like Azure. Familiarity with container technologies (Docker, Kubernetes) is a plus. Strong understanding of security best practices and system hardening. Excellent problem-solving and communication skills. Ability to work independently and collaboratively. (ref:hirist.tech)
Job Title : L2 Support Engineer Location : Chennai Employment Type : Full-time Work Schedule : 6-day work week, rotational shifts Experience Required : Minimum 2 the Role : Responsibilities We are looking for a skilled L2 Support Engineer to join our growing team and take over responsibilities previously handled by Niyas. This role is crucial for providing timely, high-quality technical support, particularly in the healthcare and laboratory Responsibilities : Technical Troubleshooting : Resolve complex technical issues escalated from L1, involving application-level and transactional analysis. SQL Expertise : Write and troubleshoot SQL queries to identify, diagnose, and resolve issues effectively. SLA Adherence : Ensure timely resolution of support tickets in line with defined Service Level Agreements (SLAs). Collaboration : Communicate clearly and effectively with internal teams, customers, and stakeholders to resolve issues and provide updates. Shift Support : Be flexible to work in rotational shifts, including weekends (6-day work : Experience : Minimum 2 years in L2 support, technical support, or related roles. SQL Skills : Strong knowledge of SQL for querying databases and performing root cause analysis. Domain Knowledge : Experience in LIMS (Laboratory Information Management System) or healthcare software is highly desirable. Communication : Excellent verbal and written communication skills. Problem-Solving : Ability to work independently and think critically under Qualifications : Exposure to healthcare IT standards and terminology Experience with ticketing tools (e.g., Jira, Freshdesk, Zendesk) Knowledge of API-level troubleshooting or basic scripting is a plus. (ref:hirist.tech)
As an L2 Support Engineer at our organization, you will play a vital role in providing efficient technical support, focusing on the healthcare and laboratory sectors. Your responsibilities will include resolving complex technical issues escalated from L1 support, utilizing your SQL expertise to analyze and troubleshoot queries effectively, adhering to defined Service Level Agreements (SLAs), collaborating with internal teams and stakeholders to ensure clear communication, and being available to work in rotational shifts including weekends. To excel in this role, you should possess a minimum of 2 years of experience in L2 support or related technical support positions. Strong SQL skills are essential for database querying and root cause analysis. Additionally, familiarity with LIMS (Laboratory Information Management System) or healthcare software would be advantageous. Effective communication skills, both verbal and written, are crucial, and the ability to solve problems independently and think critically under pressure is highly valued. Ideally, you should have exposure to healthcare IT standards and terminology, experience with ticketing tools such as Jira, Freshdesk, or Zendesk, and knowledge of API-level troubleshooting or basic scripting would be a plus. Join our dynamic team in Chennai on a full-time basis with a 6-day work week in rotational shifts, and contribute to providing high-quality technical support in a challenging and rewarding environment.,
We are seeking dynamic and motivated individuals with 1-5 years of experience in Mendix development to join our team. As a Mendix Developer, you will be responsible for designing, developing, and deploying applications using the Mendix low-code platform. Your role will involve collaborating with cross-functional teams to deliver innovative solutions that drive business success. Your key responsibilities will include designing, developing, and deploying applications using the Mendix low-code platform. You will build scalable and user-friendly applications that align with business requirements. Additionally, you will work closely with stakeholders, such as business analysts, project managers, and end-users, to gather and translate requirements into functional applications. Collaboration with team members to integrate Mendix applications with other systems will also be a part of your role. In terms of testing and debugging, you will conduct thorough testing to ensure application functionality and performance. You will also be responsible for debugging and resolving technical issues promptly. Furthermore, you will prepare and maintain technical documentation, including application design, workflows, and user guides. Continuous improvement is key in this role. You will need to stay updated with the latest features of Mendix and implement best practices to enhance development efficiency. Identifying opportunities for improvement in existing applications and processes will also be part of your responsibilities. Qualifications for this role include a Bachelor's degree in Computer Science, Information Technology, or a related field. Candidates should have 1-5 years of experience in software development, with exposure to Mendix preferred but not mandatory for entry-level candidates. A strong understanding of application design and development principles, familiarity with database concepts, basic SQL knowledge, and exposure to web technologies like HTML, CSS, and JavaScript are considered advantageous. The ideal candidate will possess the ability to learn and adapt to new technologies quickly. Strong problem-solving skills, attention to detail, excellent communication and interpersonal skills, and a proactive approach to work are essential. Familiarity with Agile development methodologies is advantageous. A Mendix Rapid Developer Certification or willingness to obtain one is preferred. In return, we offer an opportunity to work with cutting-edge low-code technologies, a collaborative and supportive work environment, professional development and training opportunities, as well as a competitive salary and benefits package. If you are passionate about leveraging low-code platforms like Mendix to build impactful applications and are eager to grow in a dynamic environment, we encourage you to apply!,
Role : Application Support Engineer (L2 Support) Location : Chennai Employment Type : Full-time About The Role We are looking for a skilled and dedicated Application Support Engineer (L2 Support) to join our team. This is a critical role that demands strong technical expertise, excellent communication skills, and the ability to thrive in a fast-paced environment. The role involves handling technical tickets, ensuring timely resolution, and maintaining smooth application performance. Key Responsibilities Technical Support : Handle and resolve tickets at a technical and transaction level. SQL Expertise : Use strong SQL knowledge to identify, troubleshoot, and resolve issues efficiently. Collaboration : Communicate effectively with cross-functional teams and stakeholders for smooth coordination. Shift Flexibility : Work in rotational shifts, including a 6-day work week, to ensure 24/7 support coverage. SLA Management : Respond to and resolve issues escalated from L1 support within agreed SLAs. Requirements Experience : Minimum 2 years of experience in L2 support or a related technical support role. Domain Knowledge : Prior experience with LIMS (Laboratory Information Management System) or healthcare applications is a strong plus. Technical Skills : Proficiency in SQL and troubleshooting application-level issues. Soft Skills : Excellent communication, analytical thinking, and problem-solving abilities. Availability : Flexibility to work rotational shifts and 6 days a week. Why Join Us Opportunity to work in a dynamic healthcare technology environment. Be part of a collaborative team committed to innovation and excellence. Contribute to solutions that positively impact healthcare operations and patient care (ref:hirist.tech)
As a System Administrator, you will be responsible for the management and maintenance of Windows Server, RedHat/Ubuntu, and Fortigate Firewall systems. Your primary duties will include system monitoring, troubleshooting, patch management, user administration, and security configurations to ensure optimal performance, availability, and compliance. Your key responsibilities will involve administering Windows Server and RedHat/Ubuntu systems by monitoring OS status, performing troubleshooting tasks, executing system upgrades, applying OS updates, managing incidents, and overseeing migrations and high-impact changes. You will also be responsible for tracking patch releases, validating patches in staging environments, deploying patches on production systems, and troubleshooting post-deployment issues. Additionally, you will coordinate UAT testing, prepare reports, and escalate unresolved issues while designing mitigation strategies based on identified threat vectors. In terms of Active Directory administration, you will create user IDs, reset passwords, update group policies, troubleshoot authentication and replication issues, and manage policy configurations. You will also deploy and maintain domain controllers and oversee the implementation and management of ADFS architecture. For Fortigate Firewall administration, you will monitor firewall logs and alerts, assist in rule verification, perform policy changes, firmware and application updates, design and configure advanced security rules, and manage VPN configurations. The ideal candidate for this position should possess strong experience in Windows Server and Linux administration, proficiency in virtualization platforms and patch management, hands-on expertise with Active Directory, group policies, and ADFS, knowledge of firewall administration preferably Fortigate, strong troubleshooting and analytical skills, and the ability to handle high-impact changes and complex incident resolutions. This role requires a proactive individual with excellent technical skills and the ability to work effectively in a dynamic environment to ensure the smooth operation and security of critical systems.,
You will be joining our development team as a talented and experienced .NET Developer. Your primary responsibilities will include designing, developing, and maintaining .NET applications using ASP.NET, API development, SQL, and SSRS. You will be involved in building and enhancing web applications using ASP.NET for both front-end and back-end functionalities. Additionally, you will design and implement RESTful APIs to facilitate seamless communication between various systems and services. Your role will also involve utilizing SQL to design and optimize database schemas, write complex queries, and ensure data integrity. You will be responsible for developing and maintaining SSRS (SQL Server Reporting Services) reports for effective data visualization and reporting purposes. Collaboration with team members to review code and ensure adherence to coding standards and best practices will be an essential part of your job. As the ideal candidate, you should hold a Bachelor's degree in Computer Science, Software Engineering, or a related field, along with a minimum of 3 years of hands-on experience in .NET development. You should be proficient in ASP.NET for web application development, have strong knowledge of API development and integration, expertise in SQL for database design and optimization, and experience with SSRS for reporting and data visualization. Excellent verbal and written communication skills are crucial for effective collaboration within the team. Strong analytical and problem-solving skills will be necessary for troubleshooting complex issues that may arise. Moreover, your ability to quickly learn and apply new technologies and tools will be an asset in this role. If you are passionate about .NET development and eager to contribute to impactful projects, we encourage you to apply and become a valuable part of our team.,
Job Title : System Administrator Location : Bangalore Experience : 2- 5 Yrs Job Summary We are looking for a skilled and proactive System Administrator with expertise in Windows Server, RedHat/Ubuntu, and Fortigate Firewall management. The ideal candidate will be responsible for system monitoring, troubleshooting, patch management, user administration, and security configurations, ensuring high availability, performance, and compliance. Key Responsibilities Windows Server & RedHat/Ubuntu Administration : Monitor OS status, perform basic troubleshooting, and initiate service restarts as needed. Execute VM rollouts, system upgrades, apply OS updates, and implement hardening measures. Manage complex OS/VM incidents, plan and execute migrations, and high-impact changes. Track patch releases, perform initial validation in staging environments. Review and approve patches, deploy on production systems, and troubleshoot post-deployment issues. Coordinate UAT testing, prepare detailed reports, and escalate unresolved issues. Assess impact and applicability of updates, track remediation progress. Design mitigation strategies and apply patches/configurations based on identified threat vectors. Administer Active Directory create user IDs, reset passwords, and update group policies. Troubleshoot authentication and replication issues, and manage policy configurations. Deploy and maintain domain controllers, implement and manage ADFS architecture. Fortigate Firewall Administration Monitor firewall logs and alerts, assist in rule verification. Perform policy changes, firmware, and application updates. Design, configure, and maintain advanced security rules and VPN & Skills : Strong experience in Windows Server and Linux (RedHat/Ubuntu) administration. Proficiency in virtualization platforms and patch management processes. Hands-on expertise with Active Directory, group policies, and ADFS. Knowledge of firewall administration, preferably Fortigate. Strong troubleshooting and analytical skills. Ability to handle high-impact changes and complex incident resolutions. (ref:hirist.tech)