Job Summary We are hiring a Support Engineer with over 2 years of experience in handling healthcare applications and customer support. The candidate will work onsite at the client location five days a week and remotely on Saturdays. This role requires excellent communication, ticket handling skills, and the ability to coordinate with internal teams to resolve customer issues. Key Responsibilities Act as the first point of contact for clients in addressing and resolving issues related to our healthcare software products. Handle customer tickets end-to-end, from logging to resolution, ensuring timely updates and closure. Understand and gather client requirements, application issues, and service requests. Coordinate with internal L3 support, development, and R&D teams to escalate and resolve complex issues. Provide prompt front-end issue resolution and educate end-users on product usage. Clarify client doubts via calls and emails and build strong customer relationships. Understand internal workflow updates and effectively communicate them to clients. Translate user requirements clearly to internal teams and ensure alignment. Replicate live issues in the UAT (testing) environment to aid troubleshooting. Conduct regular lab visits and provide hands-on application support. Attend OPS calls on Monday, Wednesday, and Friday to review client support matters. Ensure 6-day working commitment : Onsite (Mon-Fri) and Remote (Sat). Required Skills & Qualifications Minimum 2 years of experience in a customer support or implementation role, preferably in the healthcare domain. Strong understanding of healthcare IT systems (LIMS, HIS, EMR). Excellent communication skills - both verbal and written. Familiarity with ticketing systems and support workflows. Analytical and problem-solving skills for incident replication and resolution. Willingness to work 6 days a week and be present at the client site 5 days a week. Self-motivated and able to work independently in a fast-paced environment. (ref:hirist.tech) Show more Show less