L1 Support Engineer

Job Title: L1 Support Engineer (API & Debugging Support)

Location: Thane, Mumbai (Onsite Only)
Experience: 1+ Years
Salary: ₹35,000 – ₹40,000 per month
Availability: Immediate Joiners Only

Role Overview

We are hiring a proactive and detail-oriented L1 Support Engineer to assist with application-level support and API debugging for our enterprise systems. This is a client-facing role that requires strong communication skills and technical curiosity. The ideal candidate should be confident using tools like Postman, understanding RESTful APIs, and providing first-level technical support.

* Key Responsibilities

• Act as the first point of contact for application-level issues and API-related queries
• Use Postman to test, reproduce, and validate REST API requests and responses
• Log, track, and escalate issues using ticketing systems
• Collaborate with L2/L3 teams for unresolved issues and bug fixes
• Provide timely updates and clear communication to internal teams and clients
• Perform initial root cause analysis and provide workarounds where possible
• Maintain documentation and knowledge base for recurring issues and solutions

* Must-Have Skills

• 1+ year of experience in L1 Technical/Application Support
• Proficiency with Postman and REST APIs
• Excellent verbal and written communication skills
• Strong debugging and problem-solving ability
• Basic understanding of HTTP methods, status codes, headers, and response formats
• Comfortable with log analysis and documenting resolutions

* Nice to Have (Add-on Skills)

• Basic knowledge of PHP or Node.js
• Familiarity with ticketing tools like JIRA, Freshdesk, or ServiceNow
• Understanding of database queries and response formats (MySQL/MongoDB)

* Why Join Us?

• Fast-paced learning environment in real-time client-facing support
• Opportunity to grow into L2 support or development roles
• Work on real-time debugging with hands-on tools
• Friendly and collaborative work culture

Apply Now
Send your resume to dimple.patel@neosofttech.com.

Note: This is an Onsite Role at our Malad (Mumbai) office. No WFH/Hybrid options available.
Immediate joiners will be prioritized.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Life insurance
• Paid time off
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday

Ability to commute/relocate:

• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Required)
• Postman: 1 year (Required)
• Rest API: 1 year (Required)
• Debugging: 1 year (Required)
• L1 Support: 1 year (Required)

Language:

• English (Required)

Location:

• Thane, Maharashtra (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person