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L1 Support Engineer

1 - 5 years

1 Lacs

Posted:16 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Provide first level troubleshooting for network related
    issues in Branches, ATM sites (onsite and offsite) and escalate if necessary
  • Coordinate with branches and field support engineers of
    the successful bidder and engineers of the link service providers for resolving connectivity issues
  • Handle link related tasks like - Commissioning of new leased lines / MPLS links, Shifting and realigning of leased/MPLS circuits, upgrading of leased/MPLS circuits, Surrendering of circuits and other required link
    maintenance tasks
  • Coordinate with NOC engineers for resolution of issues
  • Raise manual tickets if necessary for any issues and
    follow up for resolution
  • Responsible for LAN of Zonal office building and
    coordinating with LAN Cabling vendor appointed by the Bank for issue resolution.
  • Provide network related IT assistance to EDP officers in
    Zonal Office for commissioning of links at new branch, shifting of branches, closure of branches.
  • Provide monthly report on network availability within the area of operations.
  • Conduct monthly review meetings and submit the MoM to HO.
  • Receive call from branches, raise the ticket if not available in system and inform the ticket number.
  • Update branch about the status of the ticket.

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Hitachi Systems
Hitachi Systems

Information Technology

Tokyo

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