Job
Description
Responsibilities: a) Provide L1 & L2 technical support for QUMAS users, resolving system issues, access problems, and workflow errors. b) Troubleshoot performance issues, integration errors, and system security vulnerabilities related to QUMAS. c) Work with IT teams to resolve server, database, and network-related issues affecting QUMAS functionality. d) Monitor QUMAS performance, uptime, and security to ensure system reliability. e) Perform software updates, patches, and system configurations as needed. f) Manage user accounts, roles, and access permissions following security and compliance guidelines. g) Monitor electronic signatures, audit trails, and data integrity within the QMS platform. h) Address user inquiries, service requests, and tickets through IT helpdesk systems i) Collaborate with vendors and developers to resolve system bugs and enhance functionalities. Experience: a) Proven experience working with QUMAS or other quality management systems (e.g., MasterControl, Veeva Vault QMS), QUMAS DocCompliance, ProcessCompliance, and Training modules. b) Previous experience in a GxP-compliant environment is highly preferred. c) Experience with document processes, workflows, and standard operating procedures (SOPs) within the QMS platform. d) Experience with generating and analysing reports related to quality management performance, system usage, and compliance status. Skills: a) Strong understanding of document control, regulatory compliance, CAPA, risk management, and workflow automation. b) Experience with SQL databases, Windows/Linux servers, and enterprise system integrations. c) Basic scripting knowledge (PowerShell, Python) is a plus. b) Familiarity with document management systems (DMS) and quality management software. c) Excellent problem-solving skills and ability to troubleshoot technical issues. d) Strong communication and training skills. e) Ability to work both independently and collaboratively with cross-functional teams. Show more Show less
