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L1 L2 Support Engineer

L1 L2 Support Engineer

Placify Infotech Llp

0 - 2 years

2 - 3 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

customer support l1 support technical helpdesk technical support mobile app support customer service calls handling application support voice process troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: L1 Support Engineer

Location: Hyderabad

Experience Required: 0-2 years

Job Summary:

L1 Support Engineers

customer-first mindset

Key Responsibilities:

Act as the
first point of contact (L1 Support)
for customers via calls, chat, and email.
Assist users with
mobile app installation, setup, and basic configuration
.
Troubleshoot and resolve issues related to
call quality and application usage
.
Record issues, document resolutions, and escalate it when necessary.
Ensure a high level of
customer satisfaction
by providing prompt and professional support.

Mandatory Skills:

Excellent
verbal and written communication
skills.
Ability to handle calls and provide step-by-step technical guidance.
Quick learner with strong attention to detail.
Strong troubleshooting and customer service orientation.

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