L1 L2 Support Engineer

Smart Placement Services

3 - 6 years

10 - 15 Lacs

pune maharashtra india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

l1 l2 support

Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview

IT Support Engineer (L1/L2)

Key Responsibilities

Provide
L1/L2 technical support
for applications and IT systems.
Troubleshoot and resolve
SQL-related issues
and queries.
Work with
ServiceNow
for incident management and tracking.
Support end-users by resolving
hardware, software, and network issues
.
Collaborate with internal teams to improve
IT processes and system performance
.
Monitor system performance and ensure minimal downtime.
Document technical solutions and create user guides for common issues.

Required Skills & Qualifications

3 to 5 years
of experience in
IT Support, L1/L2 Support, or Application Support
.
Hands-on experience with
ServiceNow
for incident and request management.
Strong knowledge of
SQL Support and troubleshooting
.
Understanding of
Windows/Linux environments
.
Excellent
problem-solving and analytical skills
.
Strong communication skills to interact with end-users and technical teams.

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