L1 DevOps professional

Position:

Experience:

Job Location:

About Us

At Grassdoor Logistics Technologies, we are redefining the landscape of Cannabis commerce by

developing a Unified Operations Center which provides seamless, technology-driven solutions

tailored to the unique needs of Cannabis businesses. Our platform is built to empower brands with

the tools they need to establish, manage, and scale their online and offline presence while ensuring

smooth, efficient, and compliant operations. Our technology has been adopted by Stiiizy, the biggest

brand in the Cannabis industry. Join us and be a part of the team that is going to take over Cannabis

commerce in the US.

Job Overview:

We are seeking an L1 DevOps professional responsible for monitoring and maintaining the health, performance, and availability of servers and RDS instances during the night shift, ensuring timely incident response and smooth operations.

Roles and Responsibilities:

1. Server & RDS Monitoring

• Monitor CPU, Memory, Disk, Network utilization for Linux/Windows servers.
• Track RDS metrics: CPU utilization, Connections, IOPS, Free Storage, Latency, Deadlocks, Query performance.
• Check CloudWatch dashboards/alarms or any monitoring tools like Datadog, Grafana, Zabbix, Nagios.

2. Incident Management

• Respond to alerts during night shift and perform first-level troubleshooting.
• Restart services, check logs, validate connectivity, and apply temporary fixes where required.
• Create incident tickets and escalate to relevant teams (DBA, DevOps, Infra) when needed.

3. Performance Analysis

• Analyze resource spikes, slow queries, or abnormal behavior.
• Perform trend analysis and share daily performance reports.
• Recommend optimization (instance resize, storage upgrade, index suggestions—basic level).

4. Backup & Maintenance Checks

• Verify RDS automated backups, snapshots, and retention policies.
• Check server patching status, scheduled maintenance windows, and backup job completion.

5. Log Monitoring

• Review application logs, error logs, slow query logs, and OS logs.
• Identify repeated failures or patterns during night hours.

6. Security & Access

• Monitor unauthorized access attempts, expired keys, or failed login attempts.
• Ensure compliance with access control procedures.

7. Documentation

• Maintain shift handover notes, incident summaries, and monitoring SOPs.
• Update runbooks for standard troubleshooting steps.

Experience and Qualifications:

• Experience with AWS RDS (MySQL/PostgreSQL/SQL Server).
• Knowledge of CloudWatch, Datadog, Grafana, Nagios, Zabbix, or similar tools.
• Basic SQL knowledge for checking performance (slow queries, locks, status).
• Strong understanding of Linux/Windows server administration basics.
• Experience in incident management and ticketing tools (Jira, ServiceNow).
• Good communication skills for handover & escalation.
• Ability to work independently during night shift.

Preferred Skills

• Basic knowledge of AWS services: EC2, ELB, VPC, IAM, S3.
• Understanding of RDS failover, Multi-AZ, read replicas.

Work Timings:

• Rotational Shift
• Night Shift