L1 Desktop Support Engineer

Job Title:

Job Type:

Experience Required:

Salary Range:

Ahmedabad - ₹14,000(Take Home) – ₹17,500 CTC per month

Night Shift Allowance- Per day ₹250

Key Responsibilities:

• Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops.
• Provide hardware support, including assembly, upgrades, and basic troubleshooting.
• Assist with installation and configuration of standard softwareand updates.
• Handle basic networking issuesincluding DNS, DHCP, VPN, Firewall configuration.
• Set up and troubleshoot MS Outlook (configuration, backup, restore).
• Support user accountmanagement in ActiveDirectory (add/delete/disable).
• Manage BitLocker encryption and recovery processes.
• Install and troubleshoot network printers and scanners.
• Perform antivirus installation, update, and system virus protection checks.
• Provide remote desktop support and on-site troubleshooting as needed.
• Coordinate with hardwarevendors for repairsand warranty claims.
• Maintain inventory of IT assets (hardware and software).

Key Skills & Competencies:

• Basic knowledge of computer hardware and operating systems
• Familiarity with networking protocols and concepts
• Understanding of Microsoft Office Suite and Outlook
• Good problem-solving and communication skills
• Ability to work independently and as part of a team
• Eagerness to learn and grow within the IT field