L1 Desktop Support Engineer

Role & responsibilities:

Ticket Management:

• Prioritize and resolve IT support tickets as per SLA guidelines.
• Classify incidents based on priority and escalate when necessary.
• Maintain detailed documentation of issues and resolutions.

Technical Support & Troubleshooting:

• Configure and troubleshoot VPN connectivity issues for secure remote access.
• Assist with Outlook configuration, including email setup, PST, and OST file management.
• Resolve issues related to MS Office Suite and ensure smooth functionality.
• Manage Active Directory (AD) tasks such as user account creation, password resets, and access permissions.
• Configure and troubleshoot domain and workgroup settings for user authentication.
• Diagnose and resolve hardware issues, including RAM upgrades and replacements.

User Support & Training:

• Provide remote and on-site support to bank employees for IT-related issues.

Assist in educating users on best practices for email security, VPN usage, and system optimization.

• Provide support for Outlook & mail configuration, ensuring seamless email communication.
• Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals.

Network & System Administration:

• Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions.
• Perform network printer configuration, including troubleshooting printer connectivity issues.
• Understand & manage Domain vs. Workgroup setups based on organizational needs.
• Manage DHCP settings to dynamically assign IP addresses to devices.

Cloud & Licensing Management:

• Understand the difference between O365 & M365, assisting in cloud-based collaboration tools.
• Manage O365 licenses, ensuring compliance & proper allocation of resources.

Preferred candidate profile:

• Written and oral fluency in English.
• Relieving & Experience Letters of all the previous organizations worked with.
• Candidate must have completed Degree / Diploma from UGC/AICTE approved University.

• Notice Period less than 15days

Perks and benefits:

• Cab Facility
• Meal Vouchers
• Shift Allowances
• Bonuses

Candidates with good communication skill can directly get in touch with the below contact number.

Regards,

Praveen N

9137866501