Knowledge Services Associate Consultant - Workflow Coordinator

• Ensures smooth communication in understanding the requirements while interacting with stakeholders, designers and external partners for all project-related deliverables
• Responsible for processing multiple design requests via external partner and internal support
• Assign and monitor tasks to ensure they are completed on time and meet quality standards.
• Manages the shift workflow and scheduling to meet project turnaround times and deadlines
• Flexible, resilient, highly committed and have a confident manner with the proven ability to thrive in a fast-paced, challenging and highly innovative design environment
• Ensures accurate record keeping of data pertaining to the projects, time tracking, document deadline, turnaround times and details such as team lateness/breaks
• Responsible for quality inspection of artwork, design and deliver feedback to teams as necessary
• Assist in decision making concerning utilization of resources by accurately tracking data to support operations with other performance metrics like quality of work and efficiency
• Responsible for updating the team on process changes as appropriate
• Provide technical support to the team through production work and queries
• Ability to assist in training new team members as needed
• Assist in the development and quality assurance testing of automated tools

What you'll bring:

We seek energetic and dynamic individuals with demonstrated track record in graphics delivery.

You will be responsible for professionally representing the presentation department taking work briefs, negotiating deadlines, tracking metrics and will ensure every stakeholder receives professional advice and exceptional service.

Clear communication is the key to a successful Shift Coordinator ensuring our stakeholders are delighted and receive a positive experience from our creative services. The Shift Coordinator will support multiple ZS practice areas and project teams and will need to be comfortable with a fairly expansive breadth of focus.

Minimum of 8+ years of relevant B2B consulting work experience with above average performance, and demonstrated leadership abilities

Must have strong time management and organizational skills with the ability to multitask and handle a heavy workload

Experience in managing team members with proven client-facing experience, with persuasive and dynamic presentation skills

Working in a collaborative design environment, work experience in global/multi-national teams is a plus

Able to work independently and take decisions to resolve challenges while working in shifts

Attention on design detail and consistency to meet stakeholders quality requirements

You have excellent English language communication skills (verbal and written)

Comfortable interacting with stakeholders in person, over emails and telephone

Willingness to work on rotating shifts (no night shift)

Diploma/certification/bachelors degree in fine arts, graphic design in MS Office/PowerPoint or a related field are a plus

Ability to work in a fast-paced and often unstructured environment.