Key Accounts Manager

Responsible for managing all existing operational contracts, contract retention, contract growth and development within assigned territory and strengthen the portfolio, reputation and image of Sodexo.

Preferred candidate profile

• Effectively manage the FM team and Supply Chain Partners to drive exemplary Property and Facilities Management services to Education FM sites.
• To offer support and guidance to ensure that workflow is delivered effectively and to continue the One Team development so that the FM teams achieve their full potential.
• Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.
• Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures.
• Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexos Integrated Facilities Management activities.
• Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.
• Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements.
• Prepare timely and accurate financial and qualitative reports; Report on the same to Regional Head on a monthly basis and as and when required.
• To champion the strategic management of the property services applicable to the remit of the role, ensuring that full and accurate financial reporting is available through effective budget and performance management.
• Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.
• Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required.
• Liaison with team to ensure alignment with the business goals and vision of Sodexo.
• Ensure quality of work by adhering to Sodexo service standards
• Drive the Monthly MOM with client and action plan for closure
• Audit the 1) QHSE Score and action plan , 2) Golden rule tracker, 3) Invoices, 4) CSM, 5) BPR and 6) Resource Planning toll.

Qualification:

• Technical Graduate (Electrical or Mechanical)
• 12 years + experience
• Leadership and team building skills
• Excellent time management skills
• Good excel and power point skills
• Experience in facility operations, collections, P&L etc.

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