Key Accounts Manager

Roles and Responsibilities:

•"Key Responsibilities:
Define and Execute Business PrioritiesKey contributor and owner of the direction for your operations. This includes defining strategic goals for the team.Participate in defining, planning, and documenting key projects and initiatives.Track the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.Team and Performance developmentOwn all facets of performance and career management for the team.Expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team.Own and be accountable for the output and performance of your team.Operational ExcellenceUphold and continue to drive operational excellence across the site and globe.Drive best practices with a focus on outcomes for our customers.Identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.Incident and Escalations ManagementLead team/s to provide customers with exceptional outcomes during times of customer needs and drive positive customer the outcomes.Drive initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the services and customer base.Engage with Director and C-Level executives to understand business needs.Be the voice of the customer and work with internal resources to ensure that the customers SLA’s are met.Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.Champion and advocate for customer requirements within the sales operations functions.Participate in customer requested meetings (onsite or via phone).Own accountability to provide our customers with an exceptional experience and assist customers in their time of need with highly customer focused service.Sales Ops function is 24/7/365 operations and Operations Manager role is required to work in India Night Shift Hours."