Key Accounts Manager

As a Key Account Manager at NITCO, you will play a crucial role in managing the company's most strategic customer accounts in the tiles, marble, and mosaic segments. Your responsibilities will include building long-term partnerships, identifying and converting new project opportunities, and ensuring account-level profitability, collections, and delivery excellence. - Strategic Account Identification & Segmentation - Identify, develop, and nurture key accounts in real estate, hospitality, commercial, and institutional sectors. - Prioritize accounts based on volume potential, design relevance, margin contribution, and strategic value. - Conduct tiered account segmentation for differentiated engagement strategies. - Continuously explore the market for new high-potential accounts and projects. - Relationship Management & Stakeholder Engagement - Establish and manage relationships with key decision-makers such as promoters, architects, interior designers, and contractors. - Act as the primary contact for key accounts, promoting NITCO's design collections and technical strengths. - Drive regular interactions, presentations, and co-creation discussions to ensure alignment with project aesthetics and budgets. - Conduct joint business reviews with top accounts to align mutual goals and track satisfaction. - Sales Growth and Share of Wallet - Drive cross-category sales across NITCO's product lines. - Increase share of wallet within existing accounts by identifying new sites, renovation cycles, and opportunity areas. - Own and drive the project lifecycle from inquiry to delivery, ensuring product approvals, samples, and order closure. - Account Planning & Strategic Execution - Develop customized key account plans outlining targets, timelines, decision workflows, and product focus. - Leverage design and marketing resources for differentiated client experiences. - Ensure on-time deliveries by liaising with supply chain and logistics teams. - Maintain updated pipelines and conversion metrics in CRM. - Collections and Financial Controls - Proactively manage credit risks, reconciliations, and overdue follow-ups to maintain account health. - Collaborate with finance and commercial teams to track receivables and resolve outstanding issues. - Internal Collaboration and Execution Excellence - Work cross-functionally with various teams to fulfill client commitments. - Act as the internal voice of the customer, ensuring alignment between project and product teams. - Share market intelligence to inform strategic decisions. Qualifications: - Graduate in Business/Marketing/Civil Engineering, MBA preferred. - Minimum 7 years of experience in B2B/project sales or KAM. - Strong connections with architects, developers, interior consultants, and procurement teams. - Demonstrated success in project-based selling and long sales cycles. - High levels of ownership, interpersonal skills, and stakeholder influence. - Ability to travel and manage multiple project locations simultaneously. This is a summary description of the Key Account Manager role at NITCO.,