Key Accounts Manager (automobile/Banking/nbfc)

Urgent Hiring forKey Account Manager (KAM)

• Base Location :Gurgaon
• Experience : 3 + yrs (relevant)
• No. of Open Positions: 4
• Budget for the role : 6 lpa
• Industry Preference- Automobile
  

Job Summary:

The Key Account Manager (KAM) is responsible for managing and growing relationships with strategically important clients. The KAM will act as the single point of contact for assigned key accounts, ensuring excellent client servicing, resolving issues proactively, and identifying new business opportunities to drive revenue growth.

Key Responsibilities:

• Develop a deep understanding of client needs, objectives, and business models.
• Serve as the primary point of contact for assigned key accounts.
• Build and maintain strong, long-term client relationships.
• Manage day-to-day client operations, including service delivery, escalations, and performance monitoring.
• Coordinate internally with operations, service, and technical teams to ensure smooth execution.
• Drive client retention, satisfaction, and account growth through consultative engagement.
• Analyze account performance and prepare regular review reports for clients and internal stakeholders.
• Identify upselling or cross-selling opportunities within existing accounts.
• Work with cross-functional teams to address client feedback and continuously improve service delivery.
• Monitor market trends and competitor activities to adjust strategies accordingly.

Key Skills & Competencies:

• Excellent communication and interpersonal skills
• Strong client-handling and relationship-building ability
• Proactive problem-solving and conflict-resolution skills
• Good analytical and reporting abilities
• Strategic thinking with a business growth mindset
• Ability to work under pressure and meet deadlines
• Proficiency in Excel, PowerPoint, CRM tools