Key Accounts Manager - Africa

Role & responsibilities

Market expansion

1. Identify prospective customers, generate leads, and ensure new market entry as per business plan of the year.
2. Exposure of using lead generation sites, initiating discussion with customers and converting leads into prospects.
3. Planning and participating in Exhibitions to generate leads.
4. Analyze all competitor activities, compliance requirements and duties of the target markets.

Sales Growth from existing customers

1. Generate revenue from the existing customers as per year plan and maintain good business relations with them.
2. Selling and cross selling of existing / new products to customers and prospects.
3. Liaise with the customers for the purchase orders and ensure timely order processing & dispatch.
4. Keep the customers informed about any update/changes regarding dispatch schedule, materials etc.
5. Understand the various issues/queries of the customers and resolve them in consultation with the reporting manager.
6. Plan market promotions in collaboration with Export Head to meet sales objectives.

Operations

1. Update the CRM as per need.
2. Follow up with the customers for timely collection of payments.

Team & Stakeholder Management

1. Collaborate with Operations Manager to ensure timely customer service.
2. Convince customer to fulfil all documentary requirements of Operations Manager.
3. Discuss with Head Exports regarding promotional plans and pricing as per market requirement.

Preferred candidate profile

Essential: MBA (Marketing or International Business)

Desirable: MBA (International Business)

Experience: Market knowledge of Africa.

Around 7 years of experience of FMCG, Food or Household goods.

Desirable: Industry exposure of Biscuit, Edible oil or cigarettes will be preferred.

Travel savvy - Willingness to travel to any location to meet customers if deemed necessary by the reporting manager.