Key Accounts Manager - 3PL Contract Logistics

Key Accounts Manager is responsible for developing existing accounts plus maintain and grow key client relationships. This is a P&L role which involves a combination of account management, operational oversight, and strategic planning. Major experience in handling Global Key accounts for PAN India is required and main objective as a Key Account Manager is to act as the bridge between the company and its key clients, understanding their unique needs, anticipating challenges, and providing personalized solutions.

Responsibilities

• Must be an experienced professional in shipping & freight forwarding with competencies in both

  SEA

  and

  AIR

  for Import & Export shipments, Strategy Planning, Costing, Negotiations, Functional, Business Development, Key Account Management.
• By fostering trust and mutual understanding, become the go-to person for the client, ensuring their satisfaction and loyalty.
• As a

  Key Account Manager

  , ones objectives revolve around client satisfaction, revenue growth, strategic planning, collaboration, and continuous improvement.
• Brick walling; develop plans to deny competitor penetration into the accounts. Analyze all customer health metrics to use data to identify any potential “at risk” customers.
• Ensure optimal financial health of the account.
• Create an environment of frictionless engagement with accounts.
• Accountable for customer escalations and its resolution
• Provide Business intelligence with current industry and competition updates.
• Contribute to the development of strategies and approaches to maintain, protect, improve
• and grow account sales portfolio.
• Work closely with customer success managers on the accounts to drive operational
• excellence.
• Develop excellent and high delivering relationships with cross-functional teams.
• Aid product and tech teams with insightful inputs for strengthening product offering to
• the market.
• Manage and co-ordinate the agreed account initiatives, activities and programs to retain and
• grow ongoing revenue and profit contributions.

Requirements & Qualifications

• One should have 10 -12 years of work experience with hands on experience in Freight and Warehousing Industry.
• Attitude to challenge self and others to exceed standards and achieve extraordinary results, striving for best in class.
• Analytical and results-driven mentality, with a bias for speed and action.
• Exceptional communication, presentation and interpersonal skills.
• Good problem-solving skills coupled with the ability to provide quick resolution to problems.
• Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
• One should possess good communication skills.
• Analytical, negotiation, behavioural and presentation skills.
• Should be an aggressive go-getter with high energy levels and must have an inherent hunger for sales.
• Must have the ability to create, develop and sustain relationships at the levels at prospective client companies.
• Open to travel in short notice.

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/