Key Account Manager

Key Responsibilities:-
Customer Support & Success:Respond to user queries via chat, email, or call in a timely, empathetic, and effective manner.Troubleshoot platform issues and escalate to tech team if required.Guide job seekers and recruiters through registration, interview setup, or platform usage.Maintain knowledge base documentation and suggest improvements for self-serve help.Sales Outreach & Cold Calling:Initiate outbound calls/emails/WhatsApp messages to leads (primarily B2B recruiters).Clearly articulate Zepcruit's product benefits and convert interest into product demos or sign-ups.Follow-up with leads and nurture them through the onboarding funnel.Maintain detailed records of outreach and progress in CRM tools.Relationship Management:Build and maintain trust-based relationships with users and HR teams.Collect feedback and relay actionable insights to the product and sales teams.Ensure every recruiter onboarded feels supported and is nudged toward success.

• Manage and grow existing relationships with key customers to increase revenue and market share
• Develop and execute strategic account plans to achieve sales and revenue goals
• Identify and pursue new business opportunities within existing and new accounts to drive growth and expansion
• Build and maintain strong relationships with key decision makers and influencers at customer organizations
• Provide value-added services and solutions to customers to ensure long-term partnerships
• Negotiate and close deals to meet quarterly and annual sales targets
• Stay up-to-date on industry trends, market developments, and customer needs to maintain a competitive edge