Key Account Manager

Key Account Manager

Work Location: New Delhi / Hyderabad

Role & Responsibilities:

• Contribute to sustaining and growing our business to achieve long-term success.
• Acquiring a thorough understanding of key business needs and technical requirements from time to time.
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Customer Advocacy + Voice of WAISL; Acts as a Value creator and a trusted partner.
• Operating as the SPOC between various functions and customer.
• Liaison with all the business units within the organization to deliver value customers.
• Managing contracts, invoicing, billings, AMC , receivables with the customers.
• Resolving conflicts and managing customer relationship in a seamless manners improving trust within the ecosystem.
• Play an integral part in winning deals and creating new opportunities to win within the portfolio.
• Be integral part of defined governance and driving it across teams.
• Timely communication and status reporting to stakeholders.

Working Experience and Qualification

• 15+ years of work experience with proven experience as key account manager in the service industry.
• Experience in Customer Service, Sales and providing Solutions based on customer needs.
• Ideally a Postgraduate in business administration, sales or relevant field.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills, strong negotiation and leadership skills.
• Ability in problem-solving and negotiation