Key Account Manager – Quick Commerce

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Job Summary

Key Account Manager

Key Responsibilities

1. Account Management

• Manage day-to-day operations for Zepto, Blinkit, Instamart, and BigBasket.
• Build and maintain strong relationships with category managers.
• Ensure compliance with platform requirements and timely execution of tasks.

2. Business Growth

• Drive monthly and quarterly growth targets for Goodcare.
• Analyse performance trends and competitor movement to identify opportunities.
• Execute promotional and visibility strategies to increase brand presence.

3. Inventory & Coordination

• Work closely with supply chain teams to ensure product availability across all DCs.
• Forecast demand to prevent stockouts or excess inventory.

4. Listings & Content

• Maintain accurate listings, product information, images, and A+ content.
• Monitor listing health and coordinate with platforms for updates or corrections.

5. Promotions & Marketing

• Manage platform deals, visibility slots, and campaigns.
• Evaluate campaign performance and optimize for better ROI.

6. Operational Issue Management

• Resolve issues related to pricing, payments, cancellations, or listing errors.
• Coordinate with platform support teams for quick resolution.

7. Reporting & Analytics

• Share weekly/monthly performance reports with insights and action plans.
• Track KPIs such as sales, fill rate, cancellations, visibility, and overall platform performance.

Qualifications & Skills

• Bachelor’s degree
• 2–4 years of experience in managing quick-commerce or e-commerce accounts.
• Strong understanding of Zepto, Blinkit, Instamart, and BigBasket platforms.
• Excellent communication and negotiation skills.
• Proficiency in Excel/Google Sheets and strong analytical ability.

Key Competencies

• Ownership & accountability
• Strategic thinking
• Problem-solving
• Data-driven decision-making
• Cross-functional coordination