Key Account Manager

Job Description

o Maximize revenue generation from assigned clients, through mining and farming o Serve as the primary interface with clients for ongoing engagements. Responsible for customer engagement and satisfaction. o Contain any escalations from the customer, without having to reach the Delivery Head/Sales Head Responsibilities: o Identify opportunities to expand NeST s footprint within existing client accounts through mining or farming o Develop long-term strategies to maximize profitability. o Work with the Business Council to ensure alignment with the goals for the business unit. o Participate in Market Intelligence discussions to stay ahead of industry trends. o Manage stakeholder relationships to understand current and future requirements. o Actively seek feedback to enhance customer satisfaction and identify upsell/cross-sell opportunities. o Collaborate with the delivery unit to ensure projects meet client expectations. o Maintain a proactive approach to problem-solving and issue resolution