Key Account Manager

Job Description

- Client Relationship Management: Build and maintain strong, long-lasting relationships with key enterprise clients. - Serve as the main point of contact for all client-related issues and needs. - Strategic Planning: Develop and execute strategic account plans to drive growth and achieve sales targets. - Identify opportunities for upselling and cross-selling within existing accounts. - Customer Satisfaction: Ensure high levels of customer satisfaction through proactive communication, timely resolution of issues, and consistent delivery of excellent service. - Revenue Growth: Achieve revenue targets and drive growth by identifying and pursuing new business opportunities within assigned accounts. - Collaboration: Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure a cohesive approach to account management and service delivery. - Reporting and Analysis: Monitor account performance, analyze key metrics, and prepare regular reports for senior management. - Use data-driven insights to inform account strategies and improve client outcomes. - Contract Negotiation: Lead contract negotiations and renewals with enterprise clients, ensuring favorable terms for both the client and the company.