Key Account Manager

Job Summary:

We are seeking a highly motivated and results-oriented Key Account Manager to manage and grow relationships with a portfolio of our most important corporate accounts. As a Key Account Manager, you will be responsible for understanding the needs of your assigned clients, developing strategic account plans, and ensuring their success by delivering exceptional service and value. You will act as the primary point of contact for your accounts, building strong relationships at all levels of their organization.

Responsibilities:

• Act as the primary contact and trusted advisor for key corporate accounts, ensuring strong client relationships and high satisfaction levels.
• Develop and implement strategic account plans aligned with clients' business goals to drive revenue growth and long-term partnership.
• Identify upselling and cross-selling opportunities within existing accounts while proactively resolving issues to maintain client trust.
• Collaborate with cross-functional teams (sales, marketing, product, support) to deliver tailored solutions and seamless service experiences.
• Conduct regular business reviews and performance tracking to ensure account health, explore new opportunities, and provide progress reports to leadership.
• Stay informed on industry trends and negotiate contracts effectively to support account expansion and retention.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience as a key account manager or similar role, managing large, complex corporate accounts.
• Strong understanding of sales principles, account management methodologies, and customer relationship management (CRM) systems.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build and maintain strong relationships with key stakeholders at all levels.
• Proven track record of achieving sales targets and exceeding customer expectations.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.