Key Account Manager

As a dedicated Account Manager, you will be responsible for building and maintaining strong relationships with key clients, acting as their primary point of contact for all business-related inquiries. Your main focus will be on developing and implementing strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities. You will conduct regular business reviews with clients to understand their needs, address concerns, and provide tailored solutions that align with their objectives. Collaborating with cross-functional teams including sales, marketing, and customer support will be crucial to ensure the seamless delivery of products/services and to provide an exceptional customer experience. Your role will involve identifying upselling and cross-selling opportunities within existing accounts to maximize revenue generation. Staying updated on industry trends, market conditions, and competitor activities will enable you to proactively identify potential threats and opportunities. Preparing and presenting reports on account performance, sales forecasts, and market insights to internal stakeholders will be part of your responsibilities. You will also be involved in managing contract negotiations, renewals, and pricing discussions in collaboration with the sales team. Your commitment to providing exceptional customer service by promptly addressing inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions will be essential. Additionally, collaborating with product development teams to provide feedback and insights from clients, contributing to the development of new products/services, will be a key aspect of your role. This is a full-time, permanent position with a day shift schedule and performance bonus opportunity. The ability to commute or relocate to Mohali, Punjab, is preferred. A Master's degree is required for this role, along with a minimum of 4 years of experience in salon management. Proficiency in English is also required. The work location is in person.,