Key Account Manager - B2B (IT & Cyber Security Sales)

Role Overview

Looking for a dynamic and driven Business Development (IT and Cyber Security Services) to support our growing business. The ideal candidate will have a passion for technology, strong communication skills, and a proven ability to drive IT sales, build client relationships, and close deals.

Key Responsibilities:

1. Sales & Business Development

• Identify and generate new leads for cybersecurity and IT solutions.
• Bring relationship customers and new logos to the company.
• Develop and maintain a strong pipeline of potential clients through research, networking, and outbound outreach (calls, emails, meetings).
• Understand client pain points and propose tailored IT and cybersecurity solutions to address business challenges.
• Prepare and deliver compelling sales presentations, proposals, and quotations.
• Close deals to achieve and exceed individual and team sales targets.
• Organize and prioritize tasks to effectively manage daily and weekly goals.
• Travel to client locations as required; occasional overnight stays may be necessary

2. Customer Connect & Relationship Management

• Build long-term relationships with key decision-makers (CIOs, CTOs, IT Heads, Procurement, Purchase).
• Act as the main point of contact for client accounts ensuring high levels of client satisfaction and repeat business.
• Conduct periodic business reviews with clients and explore upsell/cross-sell opportunities.
• Provide timely post-sales support and coordinate with delivery teams to ensure successful project implementation.

3. Market & Product Understanding

• Stay updated on trends in cybersecurity, IT services, emerging threats, and technology products.
• Understand the competitive landscape and contribute to market intelligence.
• Participate in product and solution training and certifications (as required).

4. Reporting & Collaboration

• Maintain accurate records of all sales activities and client communications in CRM tools.
• Submit weekly/monthly reports on sales pipeline, forecast, and achievements.
• Collaborate with pre-sales, technical, marketing, and delivery teams to align efforts and drive business.

Key Skills & Competencies:

• Experience in lead generation, client acquisition, and sales management, preferably in IT services.
• Proven experience in sales, telesales, or customer-facing roles.
• Excellent communication, presentation, and negotiation skills.
• Passionate about technology, especially IT infrastructure, cybersecurity, cloud, and enterprise software.
• Proven track record (for mid/senior roles) of meeting/exceeding sales targets.
• Strong customer orientation and stakeholder management skills.

Qualifications:

• Prior experience of Cyber Security sales and B2B IT sales is expected.
• Bachelors degree in Business, IT, Engineering, or related field would be preferred.
• MBA would be desired preferred for senior roles.
• Certification or familiarity with cybersecurity frameworks (e.g., ISO 27001, NIST, CISSP awareness) is an advantage.