Key Account Management

The Key Account Manager Chennai Region (KAM) will be responsible for managing and nurturing relationships with key regional clients in Chennai and surrounding areas, ensuring service excellence, account retention, and regional growth. The role requires a strong customer focus, cross-functional coordination, and a proactive approach to identifying and addressing client needs. As the KAM, your key duties will include serving as the primary relationship owner for key accounts in Chennai and nearby regions, engaging regularly with client stakeholders to understand their needs, ensuring timely issue resolution and consistent service delivery, and conducting quarterly or monthly business reviews with regional clients. You will be responsible for collecting service data and customer feedback from regional units to highlight trends and flag concerns, preparing regional account performance reports, and assisting in developing action plans for service enhancements. Monitoring NPS, Customer Satisfaction (C-Sat), and other metrics at the regional level will be part of your responsibilities. Identifying upselling, cross-selling, and renewal opportunities within the assigned accounts, supporting the execution of customized account strategies, and working closely with sales and service teams to deliver value-added solutions are crucial for supporting growth and retention initiatives. Internal coordination with teams including service delivery, logistics, finance, and operations to ensure high customer satisfaction, providing regular updates and account health reports, and supporting compliance with contract terms, SLAs, and service commitments will be key aspects of your role. Key Requirements: - Bachelor's degree in business, Marketing, or a related field (MBA preferred). - 5-8 years of experience in key account management, client servicing, or operations in a B2B service environment. - Strong communication and relationship management skills. - Ability to work cross-functionally and influence without authority. - Analytical mindset with experience using service and satisfaction metrics. - Proficiency in MS Excel, PowerPoint, and CRM tools. - Fluency in English and Tamil. Preferred Qualifications & Experience: - 7+ years of experience in key account management, business development, or customer engagement roles. - Experience in a manufacturing, industrial services, or related sector is preferred. - Strong proficiency in data analysis, CRM tools, and customer analytics. - MBA or equivalent degree in Business, Sales, Marketing, or a relevant field. Languages: - Good spoken and written English. Expected timeframe for selection: - 4 Weeks (it is strictly 4 weeks). Job Types: Full-time, Permanent Schedule: - Day shift, Morning shift Application Question(s): - Do you have experience in a manufacturing, industrial services, or related sector - Do you have strong proficiency in data analysis, CRM tools, and customer analytics - Do you have 7+ years of experience in key account management, business development, or customer engagement roles Work Location: In person,