Key Account Management

In this role as Senior Manager / Associate Director in Key Account Management with a leading digital solutions provider in Bengaluru, India, reporting to the Vice President - Sales, you will be responsible for driving growth within the Consumer Industries & Retail vertical. Your main focus will be on expanding strategic accounts, closing high-value deals, and delivering transformational outcomes in collaboration with cross-functional teams. Key Responsibilities: - Grow revenue within key accounts by meeting top-line targets and expanding product/service offerings. - Build and maintain strong relationships with senior stakeholders across IT and business functions. - Serve as a trusted advisor to clients, ensuring satisfaction and long-term engagement. - Lead account strategy, business development, and relationship management across key clients. - Support program managers to ensure efficient, profitable delivery with high client satisfaction. - Act as Level 1 escalation support for delivery-related issues. Required Skills & Experience: - Proven success in client-facing roles within multicultural, multi-vendor environments. - Strong track record in scaling accounts and closing deals between $250K and $3M. - Experience in Consumer Products, Retail, and Goods (CPRG) value chains and digital transformation. - Familiarity with cloud platforms, data & analytics, and IT/product delivery methodologies (Agile, CI/CD, AMS, etc.). - Ability to develop business cases, deliver executive presentations, and articulate strategic perspectives. - Strong attention to business challenges and opportunities within the CPGR sector.,