Key Account Director - CRM & Industry Solutions (BFSI)

CRM Account Executive

The CRM Account Executive will oversee market success of ServiceNows CRM & Industry solutions. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The CRM AE builds relationships with clients while achieving quarterly and annual sales quotas for an assigned territory.

• Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver art of the possible demonstrations showcasing ServiceNow s CRM solution
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Support the regional ServiceNow partner channels to drive an effective customer experience
• Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
• Use Data Management through all sources such as CRM, social media, search engines and AI tools
• Occasional travel for training or meetings may be required

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry
• 12+ years in sales with success generating new business sales of enterprise-class Customer Experience or other Business solutions
• Experience selling into India BFSI is essential
• Advanced knowledge of sales force automation, customer service management, enterprise resource planning or other business application technologies would be ideal
• Experience with the sales process with the ability to navigate and progress short and long complex sales cycles
• Understanding of business sales processes
• Bachelors degree in business, marketing or related discipline