KDP Support Analyst

DESCRIPTION

BASIC QUALIFICATIONS

• Should be willing to work from the office as VCC is not available.
• Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.
• Adequate communication skills.
• Proven ability to provide high quality customer service in a fast changing environment by developing personalized responses for publisher questions.
• Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.
• Must possess analytical skills
• Must be able to research, replicate, categorize, and document customer issues to identify & understand their problems.
• Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions
• Must have high speed internet services that comply with the below recommendation:
• An Octane 2.0 score of 30,000 or greater
• Network latency of 150 ms or less

PREFERRED QUALIFICATIONS

Additional computer skills certifications in web technologies are preferable.
Experience in web-enabled software products or services is highly preferred. Should be able to understand a complex problem and respond to authors. Basic familiarity with web technologies and HTML is highly desirable. Analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them. Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. College graduates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.