- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of driving end to end delivery, and communicating results to senior leadership experience Amazon’s Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon focuses on making direct impact on Selection for Amazon’s Retail & 3rd party marketplace business across markets worldwide. The Selection Expansion team within this group owns end to end processes for discovering, prioritizing and adding new selection available to customers across different markets worldwide. This drives one of Amazon’s core focus areas: providing the widest selection to customers. We operate in a fast paced, rapidly growing environment offering new challenges and opportunities for making impactful changes in the Amazon ecosystem. Program Manager in this group is expected to interact directly with Amazon internal stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value. The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. The person will also be responsible for defining and driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that he/she manages. The person will work with cross skilled team of associates (technical & non-technical), business analysts, program and product managers to carry out business critical processes. The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their work groups. Key job responsibilities 1. Drive cross functional programs/ projects to deliver business value for the team; be part of projects involving new feature definition to improve processes, customer adoption and to reduce cost. 2. Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards 3. Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication. 4. Work with operations team to drive implementation of new programs & products 5. Extract data through SQL queries and analyze historical data to build quality improvement initiatives and drive quality strategies across teams 6. Formulate, implement and track career development plans for team of highly skilled resources. 7. For this position, the candidate is expected to come to office on all 5 working days of the week Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL - 2+ years of tax, finance or a related analytical field experience About Amazon.com: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About Team The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Overview of the role: An candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly changing priorities. You will have expertise in process optimizations and systems thinking and will be required to engage directly with multiple internal teams to drive business projects/automation for the RBS team. Candidates must be successful both as individual contributors and in a team environment, and must be customer-centric. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working in a deadline-driven work environment. Responsibilities Include Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enables to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics. Basic Qualifications • Bachelor's degree in Computer Science, Information Technology, or a related field • Proficiency in automation using Python • Excellent oral and written communication skills • Experience with SQL, ETL processes, or data transformation Preferred Qualifications • Experience with scripting and automation tools • Familiarity with Infrastructure as Code (IaC) tools such as AWS CDK • Knowledge of AWS services such as SQS, SNS, CloudWatch and DynamoDB • Understanding of DevOps practices, including CI/CD pipelines and monitoring solutions • Understanding of cloud services, serverless architecture, and systems integration Knowledge of Python, VBA, Macros, Selenium scripts Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL - 2+ years of tax, finance or a related analytical field experience About Amazon.com: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About Team The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Overview of the role: An candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly changing priorities. You will have expertise in process optimizations and systems thinking and will be required to engage directly with multiple internal teams to drive business projects/automation for the RBS team. Candidates must be successful both as individual contributors and in a team environment, and must be customer-centric. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working in a deadline-driven work environment. Responsibilities Include Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enables to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics. Basic Qualifications • Bachelor's degree in Computer Science, Information Technology, or a related field • Proficiency in automation using Python • Excellent oral and written communication skills • Experience with SQL, ETL processes, or data transformation Preferred Qualifications • Experience with scripting and automation tools • Familiarity with Infrastructure as Code (IaC) tools such as AWS CDK • Knowledge of AWS services such as SQS, SNS, CloudWatch and DynamoDB • Understanding of DevOps practices, including CI/CD pipelines and monitoring solutions • Understanding of cloud services, serverless architecture, and systems integration Knowledge of Python, VBA, Macros, Selenium scripts Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. As an Account Manager you would be a part of Vendor Success Program team to help shape and deliver on a strategy for managing Canada VSP vendors. The team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders and will be responsible for all aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on operational aspects of managing the customer relationships with our vendors. You will conceive, create and analyze a wide range of marketing activities/campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor’s business with Amazon, root cause analysis of issues and opportunities affecting business. In addition, you are expected to proactively identify areas for growing Vendor’s business by developing strategies. All the above mentioned communication is done through Calling/E-mailing vendors. Shift Timing would be 4pm to 1am IST Key job responsibilities 1) Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers 2) Managing the vendor relationship by championing the vendor’s needs at Amazon, build successful 3) communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors which includes e-mailing & calling vendors. 4) Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon 5) Conduct regular business reviews, highlight business metric performance and building action plans. 6) Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience. 7) Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience 8) Provide thought leadership around planning, roadmaps and execution 9) Establish long term partnerships with key vendor partners for the group of vendors handled 10) Support the launches of new programs, categories and features 11) Flawlessly execute end-to-end campaigns, liaising with key internal and external stakeholders. Billing and resolution of any financial issues Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel · Should have 0-3 years of experience in Data Analysis and Excel · He/She should have an eye for detail and data accuracy skills. · He/She should be able to find trends based on audit output and aggregate audit data based on the audit findings. Auditor should be proficient in MS-excel functions and preferably be proficient in VBA for MS-Excel. This will help is efficient data aggregation · Understanding of basic statistics and distributions/ability to detect patterns in data a plus. · He/She should be able to identify root cause, work with Support Engineers/Developers to fix errors and prevent recurrence of the identified errors. · Should be able to analyze and provide objective, actionable feedback based on the trend surfaced. · Expected to create and maintain process documentations on an ongoing basis. He/She is also expected to mentor and help new recruits to ramp up quickly. Should be willing participator in team meetings and contribute to knowledge sharing. · Commitment to meet Deadlines is expected as a behavior. He/She is expected to commit and deliver as expected. · Should be able to work independently, prioritize & schedule work assignments based on deadlines. . Candidates should work from office location on all 5 days of the week Able to write queries using SQL & Macros Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Bachelor's degree - Knowledge of QA methodology and tools The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support. As an Associate, Quality Services, you will perform manual test execution of documented task instructions, produce accurate test results meeting daily targets, and adhere to defined processes. Key job responsibilities 1.Gain understanding of the application test procedures and how to use applicable software and tools. 2.Execute test instructions and report test results accurately and promptly. 3.Report any deviations observed 4.Understand any changes in test instructions related to their assigned work 5.Follow defined processes to perform assigned work Understanding about software testing. Ability to complete assigned tasks accurately and promptly. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Graduate in any stream. Strong written and verbal communication. DE Language expertise. Language level requirements - B2 level DE. Ability to work independently or as part of a team, and should be flexible to work on multiple processes. Always look out for continuous process improvement opportunities in tasks they perform and should be able to drive these initiatives with support from their manager. Analytical and Logical Reasoning Skills. To be able to handle subjective decision making with high level of attention to detail, and not be totally dependent on only SOP/standard operating procedure guidelines. Passion for English/Indian/DE language movies with an interest to keep themselves updated on current entertainment news and industry trends. The Digi-Flex program aims to deliver the highest content quality experience for digital content across the globe, in multiple languages. We believe high-quality content and service will help us win the trust and loyalty of customers in German- speaking markets. As part of the Digi-Flex org supporting IMDb's global content operations, this role focuses on enriching IMDb's German entertainment database. Under general supervision, responsibilities include researching and sourcing entertainment industry content from German trusted sources, studios, and official movie sites; adding and updating German movie/TV show information on IMDb pages; verifying and maintaining data accuracy across various entertainment metadata following IMDb's editorial guidelines. The ideal candidate will contribute to comprehensive coverage of German entertainment industry events and news while ensuring IMDb's German catalog maintains high-quality, accurate, and up-to-date information. The associate will be required to use various tools and systems to perform the above tasks and capture data on a daily basis to meet the team/individual productivity and quality goals. The tasks will primarily be repetitive in nature and will require the individual to make judgment-based decisions by referring to guidelines provided in the SOP. The individual will also need to identify and report any process/tool related issues, if and when they arise. Willingness to review explicit adult content (violence, nudity, strong language etc.) to ensure the content is in compliance with internal policy guidelines. Willingness to work weekends and in shifts. Working knowledge of computers and basic MS office skills. Familiarity with IMDb Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Any UG Degree (JP Lang specialists will require N4 level cert.) - Proficient in Internet navigation - Has problem solving skills and attention to detail. - Has good written and oral communication skills - Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes - Drive process/system improvements basis ongoing trends/gaps identified - Carries out tactical issue based communications with internal teams - Proficiency in computer applications and a flair for browsing the internet - Previous experience working with Japanese language - Able to write queries using SQL & Macros Job Description: In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager. Key responsibilities: - Meets and/or exceeds the set productivity and accuracy targets. - Participate in ad-hoc operational projects and audits - Understand operational goals, vision, charter and process steps - Execute on assigned project components of specific audit processes - 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day - Follow SOPs as prescribed and provide inputs to improve the process. - The candidate should work from office on all 5 days of the week Has Exposure to MS office Proficient in Internet navigation and keyboard typing skills Has problem solving skills and attention to details Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage Ability to work independently and think ‘out of the box’ Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams. Knowledge of Japanese kanji characters to conduct analysis on translated information (Japanese to English and vice versa) with ease. Has strong organizational skills and able to juggle multiple tasks at once Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. As an Account Manager you would be a part of Vendor Success Program team to help shape and deliver on a strategy for managing Canada VSP vendors. The team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders and will be responsible for all aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on operational aspects of managing the customer relationships with our vendors. You will conceive, create and analyze a wide range of marketing activities/campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor’s business with Amazon, root cause analysis of issues and opportunities affecting business. In addition, you are expected to proactively identify areas for growing Vendor’s business by developing strategies. All the above mentioned communication is done through Calling/E-mailing vendors. Shift Timing would be 4pm to 1am IST Key job responsibilities 1) Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers 2) Managing the vendor relationship by championing the vendor’s needs at Amazon, build successful 3) communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors which includes e-mailing & calling vendors. 4) Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon 5) Conduct regular business reviews, highlight business metric performance and building action plans. 6) Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience. 7) Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience 8) Provide thought leadership around planning, roadmaps and execution 9) Establish long term partnerships with key vendor partners for the group of vendors handled 10) Support the launches of new programs, categories and features 11) Flawlessly execute end-to-end campaigns, liaising with key internal and external stakeholders. Billing and resolution of any financial issues Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key Performance Areas Own the defect elimination goal for the functional unit Dive deep and understand different upstream systems & processes that lead to product defects, Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS 2+ years of program or project management experience Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations Experience in e-commerce product listing & catalog PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key Performance Areas Own the defect elimination goal for the functional unit Dive deep and understand different upstream systems & processes that lead to product defects, Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS 2+ years of program or project management experience Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations Experience in e-commerce product listing & catalog PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key Performance Areas Own the defect elimination goal for the functional unit Dive deep and understand different upstream systems & processes that lead to product defects, Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS 2+ years of program or project management experience Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations Experience in e-commerce product listing & catalog PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key Performance Areas Own the defect elimination goal for the functional unit Dive deep and understand different upstream systems & processes that lead to product defects, Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS 2+ years of program or project management experience Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations Experience in e-commerce product listing & catalog PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key Performance Areas Own the defect elimination goal for the functional unit Dive deep and understand different upstream systems & processes that lead to product defects, Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS 2+ years of program or project management experience Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations Experience in e-commerce product listing & catalog PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key Performance Areas Own the defect elimination goal for the functional unit Dive deep and understand different upstream systems & processes that lead to product defects, Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS 2+ years of program or project management experience Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations Experience in e-commerce product listing & catalog PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key Performance Areas Own the defect elimination goal for the functional unit Dive deep and understand different upstream systems & processes that lead to product defects, Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS 2+ years of program or project management experience Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations Experience in e-commerce product listing & catalog PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key Performance Areas Own the defect elimination goal for the functional unit Dive deep and understand different upstream systems & processes that lead to product defects, Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS 2+ years of program or project management experience Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations Experience in e-commerce product listing & catalog PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key Performance Areas Own the defect elimination goal for the functional unit Dive deep and understand different upstream systems & processes that lead to product defects, Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS 2+ years of program or project management experience Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations Experience in e-commerce product listing & catalog PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key Performance Areas Own the defect elimination goal for the functional unit Dive deep and understand different upstream systems & processes that lead to product defects, Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS 2+ years of program or project management experience Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations Experience in e-commerce product listing & catalog PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key Performance Areas Own the defect elimination goal for the functional unit Dive deep and understand different upstream systems & processes that lead to product defects, Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS 2+ years of program or project management experience Knowledge of Microsoft Office products and applications Experience handling projects using six sigma or Lean processes Experience using data to influence business decisions Experience interpreting data and making business recommendations Experience in e-commerce product listing & catalog PREFERRED QUALIFICATIONS Experience in advanced SQL, Python, Tableau Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.