Junior Network Engineer

Position summary:

We are seeking a proactive and technically sound Network L1 Engineer to join our global 24x7 network operations team. The role involves first-level support for enterprise network infrastructure, issue triaging, and collaboration with L2 teams for resolution. The ideal candidate will have hands-on experience in a corporate or enterprise networking environment, with a solid foundation in L1-level troubleshooting and incident response. 

Note: 

do not apply

Key Responsibilities:

Provide first-line support for enterprise network issues including WAN, LAN, VPN, and wireless 

Perform initial L1-level troubleshooting of routers, switches, firewalls, wireless controllers 

Manage and triage alerts; escalate as needed to L2 teams with preliminary analysis. 

Support basic network configurations, connectivity testing, and hardware health checks 

Ensure timely logging, categorization, and documentation of incidents and service requests 

Execute standard operating procedures (SOPs) and follow predefined runbooks for repetitive tasks 

Assist in collecting logs, configuration data, and other artifacts for deeper analysis by L2/L3 teams 

Work in rotational shifts for 24x7 global operations including night and weekend coverage 

Maintain shift handover notes and status updates to ensure operational continuity 

Collaborate with internal stakeholders and vendors on ticket updates and follow-ups 

Required Skills & Qualifications:

Total Experience: 2 to 3 years 

Relevant Network Experience (Enterprise/Corporate): 1 to 2 years 

Proven hands-on L1-level experience with enterprise networking technologies 

(Cisco, Juniper, Fortinet, etc.) 

Familiarity with network security best practices and configurations 

Ability to work in 24x7 shift operations, including night/weekend rotations 

Preferred Skills & Qualifications:

Bachelors in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree 

Industry certifications such as CCNA, CompTIA Network+ or equivalent 

Strong documentation, verbal and written communication skills 

Good analytical, problem-solving, and decision-making skills 

Excellent communication and interpersonal skills to collaborate with cross-functional teams