Junior Network Engineer

Role Overview: As a Junior Network Engineer, your primary responsibility will be to provide installation support for Firewalls, deliver excellent customer service, update and maintain issue tickets, relay feedback, continuously learn about new firewall features and networking trends, collaborate with other teams, participate in training sessions, adhere to quality standards, and escalate issues when necessary. Key Responsibilities: - Plan and execute Firewall installations either remotely or onsite following best practices - Assist customers via phone, email, or other channels to troubleshoot Firewall and Network issues - Maintain detailed documentation of customer interactions, problems, solutions, and feedback in the issue tracking system - Relay customer feedback and recurring technical issues to the product and management - Stay updated with firewall features, updates, new releases, and networking trends - Collaborate with support engineers, sales, and IT Infra team for timely issue resolution - Participate in training sessions and workshops to enhance technical and soft skills - Ensure all support activities and documentation adhere to quality standards - Properly escalate issues requiring higher technical or decision-making to the Team lead and Head of the team Qualification Required: - Any Degree or Diploma in Science or Technology - Certification in Cisco, Microsoft, Redhat, or any Networking Domain - One year of experience in IT-related work preferred Additional Company Details: Omit this section as no additional details of the company are provided in the job description.,