Junior Network Engineer

As a Junior Network Engineer based in Bangalore, India, your main responsibilities will include planning and executing Firewall Installation either remotely or onsite, while ensuring adherence to best practices. You will be providing seamless customer support via phone and email, troubleshooting Firewall and Network related issues effectively. It is crucial to maintain detailed documentation of customer interactions, solutions provided, and feedback in the issue tracking system for future reference and improvement of best practices. You will play a key role in relaying customer feedback and recurring technical issues to the product team through reporting managers. Continuous learning is essential to stay updated with firewall features, updates, new releases, as well as networking trends and other firewalls in the market. Collaboration with support engineers, sales, and IT Infra team will be necessary to ensure timely and accurate resolution of customer issues, pre-sales demos, and prospect inquiries. Participation in training sessions and workshops to enhance technical and soft skills is encouraged. Quality adherence to company standards and guidelines in all support activities and documentation is paramount. Proper escalation of issues requiring higher technical or decision-making authority to Team lead and Head of the team is expected. Key Performance Indicators (KPIs) that you will be measured on include First Response Time, Resolution Time, Customer Satisfaction Score, Technical Accuracy, and Ticket Volume. To qualify for this role, you should possess a Degree or Diploma in Science or Technology, along with a Certification in Cisco/Microsoft/Redhat or any Networking Domain. One year of experience in IT-related work is preferred. A CCNA certification is required. This is a full-time position with benefits including health insurance and Provident Fund. The work schedule is during day shifts. A Bachelor's degree is required, and a total of 2 years of work experience is preferred. The work location is in person.,