As a Junior Network Engineer based in Bangalore, India, your main responsibilities will include planning and executing Firewall Installation either remotely or onsite, while ensuring adherence to best practices. You will be providing seamless customer support via phone and email, troubleshooting Firewall and Network related issues effectively. It is crucial to maintain detailed documentation of customer interactions, solutions provided, and feedback in the issue tracking system for future reference and improvement of best practices. You will play a key role in relaying customer feedback and recurring technical issues to the product team through reporting managers. Continuous learning is essential to stay updated with firewall features, updates, new releases, as well as networking trends and other firewalls in the market. Collaboration with support engineers, sales, and IT Infra team will be necessary to ensure timely and accurate resolution of customer issues, pre-sales demos, and prospect inquiries. Participation in training sessions and workshops to enhance technical and soft skills is encouraged. Quality adherence to company standards and guidelines in all support activities and documentation is paramount. Proper escalation of issues requiring higher technical or decision-making authority to Team lead and Head of the team is expected. Key Performance Indicators (KPIs) that you will be measured on include First Response Time, Resolution Time, Customer Satisfaction Score, Technical Accuracy, and Ticket Volume. To qualify for this role, you should possess a Degree or Diploma in Science or Technology, along with a Certification in Cisco/Microsoft/Redhat or any Networking Domain. One year of experience in IT-related work is preferred. A CCNA certification is required. This is a full-time position with benefits including health insurance and Provident Fund. The work schedule is during day shifts. A Bachelor's degree is required, and a total of 2 years of work experience is preferred. The work location is in person.,
Job Summary We are seeking a passionate and skilled DevOps Engineer with 2–3 years of hands-on experience in CI/CD, infrastructure automation, cloud services, and container orchestration. You’ll play a key role in streamlining our development workflows, maintaining deployment pipelines, and ensuring scalable, secure, and highly available infrastructure. --- Key Responsibilities: v Design, implement, and manage CI/CD pipelines for automated builds, tests, and deployments. v Manage and monitor cloud infrastructure (AWS/GCP/Azure) using IaC tools like Terra form or Cloud Formation. v Deploy and maintain containerized applications using Docker and Kubernetes. v Collaborate with developers to enhance application performance, availability, and scalability. v Implement logging, monitoring, and alerting solutions (e.g., Prometheus, Grafana, ELK, Datadog). v Ensure infrastructure and application security using best practices (e.g., IAM, Secrets Management). v Support incident response and root cause analysis for production issues. Required Skills & Qualifications: v 2–3 years of experience as a DevOps Engineer or in a similar role. v Hands-on experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, etc.). v Proficiency in Terraform or Ansible for infrastructure automation. v Strong experience with cloud platforms – AWS (preferred), Azure, or GCP. v Working knowledge of Docker, Kubernetes, and Helm. v Good understanding of Linux systems, shell scripting, and networking fundamentals. v Familiar with monitoring tools and logging stacks. --- Preferred (Nice to Have): v Exposure to ArgoCD, Spinnaker, or other GitOps tools. v Experience with serverless architectures and cloud-native design patterns. v Basic programming/scripting knowledge in Python, Go, or Bash. --- Soft Skills: v Excellent communication and collaboration skills. v Strong problem-solving ability and a proactive mindset. v Eagerness to learn and adapt in a fast-paced environment. --- What We Offer: v Competitive salary and benefits. v Flexible work environment (remote/hybrid). v Opportunity to work with cutting-edge DevOps and cloud technologies. v A collaborative team and a culture that values innovation. Job Type: Full-time Pay: ₹250,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Linux: 3 years (Preferred) Azure: 2 years (Preferred) Work Location: In person
Role Overview: As a Junior Network Engineer, your primary responsibility will be to provide installation support for Firewalls, deliver excellent customer service, update and maintain issue tickets, relay feedback, continuously learn about new firewall features and networking trends, collaborate with other teams, participate in training sessions, adhere to quality standards, and escalate issues when necessary. Key Responsibilities: - Plan and execute Firewall installations either remotely or onsite following best practices - Assist customers via phone, email, or other channels to troubleshoot Firewall and Network issues - Maintain detailed documentation of customer interactions, problems, solutions, and feedback in the issue tracking system - Relay customer feedback and recurring technical issues to the product and management - Stay updated with firewall features, updates, new releases, and networking trends - Collaborate with support engineers, sales, and IT Infra team for timely issue resolution - Participate in training sessions and workshops to enhance technical and soft skills - Ensure all support activities and documentation adhere to quality standards - Properly escalate issues requiring higher technical or decision-making to the Team lead and Head of the team Qualification Required: - Any Degree or Diploma in Science or Technology - Certification in Cisco, Microsoft, Redhat, or any Networking Domain - One year of experience in IT-related work preferred Additional Company Details: Omit this section as no additional details of the company are provided in the job description.,
We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs. Key Responsibilities: 1.Installation Support: Plan and execute Installation either remotely or onsite based on management preference. Installation need to be done in line with best practice followed with team. 2. Customer Service: Assist customers via various channels such as phone, email, to provide seam less customer support experiance while trouble shooting their issues and requirements. 3. Issue Tickets Updates: Maintain detailed documentation of customer interactions, problems, solutions provided, and feedback in the provided issue tracking system for later reference and deriving best practices. 4. Feedback Assistance : Relay customer feedback and recurring technical issues to product and through reporting managers to management. 5. Continuous Learning: Stay updated with firewall features, updates, and new releases to provide accurate support. Stay updted with networking trends and other firewalls and appliances in the market. 6. Collaboration: Work closely with other support engineers, sales and IT Infra team to ensure timely and accurate resolution of customer issues, pre-sales demos and prospect enquiries 7. Training: Participate in training sessions and workshops to improve technical and soft skills. 8. Quality Adherence: Ensure all support activities, and documentation adhare to quality standards respected in the market and company guidelines. 9. Escalate issues : Properly escalate issues which require higher technical or decision making to Team lead and Head of the team. Key Performance Indicators (KPIs) 1. First Response Time: Average time taken to provide the initial response to customer queries. 2. Resolution Time: Average time taken to resolve customer complaints or queries. 3. Customer Satisfaction Score: Gauge the satisfaction levels of customers based on their support interactions. 4. Technical Accuracy: Ensure that provided solutions are technically sound and effective. 5. Ticket Volume: Monitor the number of issues resolved in a given time period. 6. Feedback Implementation: Measure self-improvement based on customer and peer feedback. 7. Knowledge Base Contributions: Number of articles or solutions contributed to the internal or customer-facing knowledge base. Qualifications & Experience: - Educational Qualification: Bachelor’s degree or Deploma in IT, Computer Science, or a related field. - Experience: 6 months -1 years in a technical support or customer support role. Familiarity with the pfsense opensensene/ network or service is a plus. - Any Networking Certifications is a Plus. Competence Required: - Technical Proficiency: Adequate understanding of the company's product or service from a technical standpoint. - Problem-Solving: Ability to quickly understand, diagnose, and resolve technical problems. - Communication: Clear and empathetic communication skills for customer interaction.- Teamwork: Ability to work collaboratively in a team environment. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person
We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs. Key Responsibilities: 1.Installation Support: Plan and execute Installation either remotely or onsite based on management preference. Installation need to be done in line with best practice followed with team. 2. Customer Service: Assist customers via various channels such as phone, email, to provide seam less customer support experiance while trouble shooting their issues and requirements. 3. Issue Tickets Updates: Maintain detailed documentation of customer interactions, problems, solutions provided, and feedback in the provided issue tracking system for later reference and deriving best practices. 4. Feedback Assistance : Relay customer feedback and recurring technical issues to product and through reporting managers to management. 5. Continuous Learning: Stay updated with firewall features, updates, and new releases to provide accurate support. Stay updted with networking trends and other firewalls and appliances in the market. 6. Collaboration: Work closely with other support engineers, sales and IT Infra team to ensure timely and accurate resolution of customer issues, pre-sales demos and prospect enquiries 7. Training: Participate in training sessions and workshops to improve technical and soft skills. 8. Quality Adherence: Ensure all support activities, and documentation adhare to quality standards respected in the market and company guidelines. 9. Escalate issues : Properly escalate issues which require higher technical or decision making to Team lead and Head of the team. Key Performance Indicators (KPIs) 1. First Response Time: Average time taken to provide the initial response to customer queries. 2. Resolution Time: Average time taken to resolve customer complaints or queries. 3. Customer Satisfaction Score: Gauge the satisfaction levels of customers based on their support interactions. 4. Technical Accuracy: Ensure that provided solutions are technically sound and effective. 5. Ticket Volume: Monitor the number of issues resolved in a given time period. 6. Feedback Implementation: Measure self-improvement based on customer and peer feedback. 7. Knowledge Base Contributions: Number of articles or solutions contributed to the internal or customer-facing knowledge base. Qualifications & Experience: - Educational Qualification: Bachelor’s degree or Deploma in IT, Computer Science, or a related field. - Experience: 6 months -1 years in a technical support or customer support role. Familiarity with the pfsense opensensene/ network or service is a plus. - Any Networking Certifications is a Plus. Competence Required: - Technical Proficiency: Adequate understanding of the company's product or service from a technical standpoint. - Problem-Solving: Ability to quickly understand, diagnose, and resolve technical problems. - Communication: Clear and empathetic communication skills for customer interaction.- Teamwork: Ability to work collaboratively in a team environment. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person
Identify and develop new B2B business opportunities through market research, cold calls, networking, and referrals. Manage the entire sales cycle — from lead generation, proposal, and negotiation to closing deals and obtaining delivery feedback. Build and maintain strong, long-lasting client relationships to ensure repeat business and customer satisfaction. Present and demonstrate company products/services to potential clients effectively. Collaborate with marketing and technical teams to develop customized sales proposals and solutions. Achieve and exceed monthly/quarterly sales targets and performance metrics. Prepare weekly and monthly sales reports. Travel as required to potential client locations across Bangalore. Job Type: Full-time Pay: ₹350,000.00 - ₹550,000.00 per year Benefits: Health insurance Leave encashment Provident Fund Ability to commute/relocate: Madiwala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): willing to travel across Bangalore? Education: Bachelor's (Preferred) Experience: B2B sales: 2 years (Required) License/Certification: Driving Licence (Preferred) Work Location: In person
We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs. Key Responsibilities: 1.Installation Support: Plan and execute Installation either remotely or onsite based on management preference. Installation need to be done in line with best practice followed with team. 2. Customer Service: Assist customers via various channels such as phone, email, to provide seam less customer support experiance while trouble shooting their issues and requirements. 3. Issue Tickets Updates: Maintain detailed documentation of customer interactions, problems, solutions provided, and feedback in the provided issue tracking system for later reference and deriving best practices. 4. Feedback Assistance : Relay customer feedback and recurring technical issues to product and through reporting managers to management. 5. Continuous Learning: Stay updated with firewall features, updates, and new releases to provide accurate support. Stay updted with networking trends and other firewalls and appliances in the market. 6. Collaboration: Work closely with other support engineers, sales and IT Infra team to ensure timely and accurate resolution of customer issues, pre-sales demos and prospect enquiries 7. Training: Participate in training sessions and workshops to improve technical and soft skills. 8. Quality Adherence: Ensure all support activities, and documentation adhare to quality standards respected in the market and company guidelines. 9. Escalate issues : Properly escalate issues which require higher technical or decision making to Team lead and Head of the team. Key Performance Indicators (KPIs) 1. First Response Time: Average time taken to provide the initial response to customer queries. 2. Resolution Time: Average time taken to resolve customer complaints or queries. 3. Customer Satisfaction Score: Gauge the satisfaction levels of customers based on their support interactions. 4. Technical Accuracy: Ensure that provided solutions are technically sound and effective. 5. Ticket Volume: Monitor the number of issues resolved in a given time period. 6. Feedback Implementation: Measure self-improvement based on customer and peer feedback. 7. Knowledge Base Contributions: Number of articles or solutions contributed to the internal or customer-facing knowledge base. Qualifications & Experience: - Educational Qualification: Bachelor’s degree or Deploma in IT, Computer Science, or a related field. - Experience: 1 year -2 years in a technical support or customer support role. Familiarity with the pfsense opensensene/ network or service is a plus. - Any Networking Certifications is a Plus. Competence Required: - Technical Proficiency: Adequate understanding of the company's product or service from a technical standpoint. - Problem-Solving: Ability to quickly understand, diagnose, and resolve technical problems. - Communication: Clear and empathetic communication skills for customer interaction.- Teamwork: Ability to work collaboratively in a team environment. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Ability to commute/relocate: Madivala, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person