86 Issue Tracking Jobs

As an Apps Support Sr Analyst at Citi, your role is to provide technical and business support for users of Citi Applications. You will be responsible for maintaining application systems in daily operations, managing application environments for stability and functionality, and driving improvements to ensure the success of the business. Your role will involve the following key responsibilities: - Providing quick resolutions to application issues and driving stability, efficiency, and effectiveness improvements - Managing, maintaining, and supporting applications and their operating environments - Conducting start of day checks, continuous monitoring, and regional handover - Performing same-day risk reconciliations - Developing and maintaining technical support documentation - Maximizing the potential of the applications used - Identifying and escalating production issues to business and technology management - Ensuring storage and archiving procedures are functioning correctly - Participating in application releases and post-implementation analysis - Acting as a liaison between users/traders, internal technology groups, and vendors - Raising problems to appropriate technology and business teams while adhering to Service Level Agreements - Providing evaluative judgment in complicated situations and impacting the quality of work provided by self and others - Engaging in Support Project items, covering Stability, Efficiency, and Effectiveness initiatives - Performing other assigned duties and functions Qualifications required for this role include: - 9+ years of experience in an Application Support role - Proficiency in Big data technologies like spark, Hive, impala - Minimum 5 years of experience in Data support including ETL processes and tools like Abinitio, Informatica, or Talend - Proficiency in scripting languages like SQL and UNIX, with Python as a nice-to-have - Willingness to work in shifts, including weekends - Experience with installing, configuring, or supporting business applications - Advanced execution capabilities and ability to adjust quickly to changes - Effective written and verbal communication skills - Strong analytical skills - Knowledge/experience of problem management tools - Good technical skills and ability to share information effectively Education: - Bachelors/University degree or equivalent experience In this role, you are expected to operate with a limited level of direct supervision, exercise independence of judgment and autonomy, and act as a Subject Matter Expert to senior stakeholders and/or other team members. Your impact on the business will be significant, ensuring the quality of work provided by yourself and others.,

This is a hybrid robotics + software + IoT engineer role for managing AGV fleet operations onsite. The best candidates will have Node.js + ROS (Robot Operating System) or MQTT + .NET + IoT + Robotics/Automation background, with some exposure to AI/ML and industrial workflows. **Role Overview:** You will be responsible for managing AGV fleet operations onsite, utilizing your expertise in robotics, software development, and IoT technologies. **Key Responsibilities:** - Experience in Node.js development in Linux environment, data publishing, and REST service - Proficiency in MQTT and ROS (Robot Operating System) - Developing and maintaining FMS Dashboard using D3.js for Map & Chart display - Utilizing Asp.net Framework C# 4.8 / asp.net Core 8 and above for dashboard development - Working with Html/CSS, JavaScript, and WebSocket communication for FMS Dashboard - Implementing Json messaging, MQTT/AMQP/Json protocols, SSL, and custom protocols for AGV communication - Integrating IOT sensor data for enhanced fleet operations - Familiarity with MySQL database management for data storage and retrieval - Utilizing Python programming for AI/ML projects including real-time task scheduling, maintenance prediction, issue tracking, and log analysis - Developing Frontend/Tablet UI with cross-platform mobile app development, web-based UIs, human-machine interface standards, real-time updates, and command interface design - Designing Tablet-friendly interfaces with touch-based design, responsive layout, graphics & maps visualization, and real-time map overlay - Knowledge of local area networking (Wi-Fi, Ethernet) and network security (TLS, firewalls) - Applying soft skills and domain knowledge including Systems Thinking, Agile Development, Safety & Compliance Knowledge, Industrial Workflow Understanding, and Unit & Integration Testing **Qualifications Required:** - Strong background in Node.js, ROS, MQTT, .NET, IoT, and Robotics/Automation - Proficiency in D3.js, Asp.net Framework, Html/CSS, JavaScript, and WebSocket communication - Experience with Json messaging, MQTT/AMQP/Json protocols, SSL, and custom protocols for AGV communication - Familiarity with MySQL database management - Knowledge of Python programming for AI/ML projects and frontend development - Understanding of network protocols, security, and soft skills such as Systems Thinking and Agile Development.,

Key Responsibilities: Assist in developing project plans, schedules, and budgets Coordinate internal resources and third parties/vendors for flawless execution Track project progress and update stakeholders regularly Organize and participate in project meetings, prepare minutes and follow-ups Maintain project documentation including reports, proposals, and contracts Monitor risks and issues and escalate when necessary Ensure compliance with company policies and project standards Liaise with clients to clarify project requirements and expectations Support procurement and inventory tracking related to project needs Facilitate communication between cross-functional teams Qualifications & Skills: Bachelors degree in Business, Engineering, or related field 3 to 6 years of experience in project coordination or administration Strong organizational and multitasking abilities Excellent written and verbal communication skills Proficiency in MS Office and project management tools (e.g., MS Project, Asana, Trello) Ability to work under pressure and meet tight deadlines Attention to detail and problem-solving mindset Knowledge of budgeting and resource allocation Preferred Attributes: Experience in Hotel and resort Industry

As an Application Support Senior Analyst at Citi, you will be responsible for providing technical and business support for users of Citi Applications. Your role will involve resolving application issues efficiently, driving improvements in stability, efficiency, and effectiveness to contribute to the success of the business. You will play a key role in maintaining application systems in daily operations, managing and supporting applications, performing risk reconciliations, developing technical support documentation, and maximizing the potential of applications used. Key Responsibilities: - Provide quick resolutions to application issues and drive stability, efficiency, and effectiveness improvements. - Maintain application systems in daily operations of the firm. - Manage, maintain, and support applications and their operating environments with a focus on stability, quality, and functionality. - Perform start of day checks, continuous monitoring, and regional handover. - Develop and maintain technical support documentation. - Identify ways to maximize the potential of applications used. - Assess risk and impact of production issues and escalate them in a timely manner. - Ensure storage and archiving procedures are functioning correctly. - Formulate and define scope and objectives for complex application enhancements and problem resolution. - Engage in post-implementation analysis to ensure successful system design and functionality. Qualifications: - Minimum 5 years of experience in an Application Support role. - Experience in installing, configuring, or supporting business applications. - Proficiency in some programming languages with a willingness/ability to learn. - Strong analytical skills and issue tracking/reporting using tools. - Good technical skills and the ability to share information effectively with support team members and other technology teams. - Ability to plan and organize workload effectively. - Excellent written and verbal communication skills to explain technical issues in simple terms. - Experience with CI/CD, configuration management, databases (e.g., Oracle, MongoDB), and programming languages (e.g., Java, Python, Go). - Familiarity with Observability and Alerting at scale, Generative AI with LLM, digital assets, and blockchain technology. Education: - Bachelors/University degree or equivalent experience In addition to the above qualifications, you are expected to operate with a limited level of direct supervision, exercise independence of judgment and autonomy, act as a Subject Matter Expert to senior stakeholders and team members, and assess risks appropriately in business decisions to safeguard Citigroup's reputation and assets. Your role will directly impact the business by ensuring quality work and collaborating effectively with internal teams and vendors.,

Job Description : Job Title: Security Technology Lifecycle Analyst Experience 4 -8 Years Qualification BE / B. Tech / M. Tech - Computer Engineering Role & Responsibilities: Catalogue and maintain an accurate inventory of all security technology assets (access control, video surveillance and related systems), including details such as model, serial number, support lifecycle, end-of-life status and vulnerabilities, etc., Partner with regional security teams to track vendor PPM (Planned Preventive Maintenance) cycles and liaise with Security system vendor(s) and local CSI teams to gather and validate asset information. Collaborate with regional teams to support security action plans, ensuring timely remediation or replacement of vulnerable or end-of-life assets within defined budgets. Act as the primary liaison with the wider Technology function to improve governance, reporting, and lifecycle management of the firm's security assets. Coordinate and oversee the replacement of key end-of-life assets, engaging regional CSI representatives and local area owners. Contribute to the development of asset lifecycle strategies and reporting dashboards to support management decision-making. Key Skills Following Key Skills are required: Strong organizational skills with the ability to manage multiple priorities across teams, geographies, and time zones. . Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders to enable security management to make informed decisions . Knowledge of the asset management lifecycle (plan, acquire, use, maintain, dispose), ideally gained in a financial services organisation's Corporate Security department. . Demonstrated experience in planning, scheduling, and executing projects involving security system acquisition, maintenance, and replacement. . Hands-on experience with Service Now or similar workflow/asset management systems, including issue tracking and dashboard/report creation. . Detail-oriented, analytical mindset with a proactive approach to problem-solving and risk mitigationExperience required (added advantage) . Prior experience in security systems lifecycle management or technology asset management. . Exposure to corporate security environments and vendor management processes. . Experience working in global organizations with cross-regional collaboration is highly desirable

We are looking for experienced Production Support Assistants with a strong background in non-technical support roles for a reputed organization in Pune. This is not a Business Analyst (BA) role. Key Requirements: - Must have cleared Pre-Employment Requisites (PREP). - Minimum 5 years of relevant experience in production support. - Familiarity with LMS (Loan Management System) and LOS (Loan Origination System) is mandatory. - Ability to handle escalations, support end-users, and coordinate with internal teams. - Strong communication and coordination skills. - Ability to document and track issues effectively. Work Schedule: - 5-day working week (any 5 days, including Saturday or Sunday). - Rotational Shifts: 10:00 AM - 7:00 PM, 2:00 PM - 11:00 PM Key Skills: - Production Support - Issue Tracking and Escalation Management - Awareness of LMS and LOS - Non-technical Stakeholder Coordination - Shift Flexibility If you possess the required experience and skills, we encourage you to apply for this opportunity in Pune, India.,

You should have expertise in submission clearance in the Property & Casualty (P&C) vertical space. Your domain and subject matter knowledge of speciality lines should be excellent. You need to possess strong skills in client management, MIS reporting, and governance calls. Additionally, you should have a strong hold on work allocation, inventory management, and issue tracking. Experience in handling teams of up to 20-30 members is required. Immediate joiners or those who can join within 30 days are preferred. Possession of insurance certifications like INS 21, 22, 23 would be advantageous for this role.,

You will be working as an Intermediate Consultant with Oracle Financial Services Global Business Unit (FSGBU) operating independently with some assistance and guidance to deliver quality work products that comply with Oracle methodologies and practices. Your responsibilities will include participating as a Senior Technical team member in Development, Implementation, or Managed Service activity streams such as Migration, Integration, and Testing support. You will be involved in analyzing, designing, and implementing solutions for various business requirements, developing programs as per specifications/requirements, and ensuring quality code delivery. Additionally, you will be responsible for timely reporting, submission of timesheets and expenses, and adhering to the defined Change Control Process and audit/compliance requirements of Oracle/Client. Your primary skills should include experience in end-to-end Development, Implementation, and Support activities, expertise in design, coding, testing, migrations, and integrations for Oracle FLEXCUBE/Core banking products. Proficiency in software programming languages such as Core Java, J2EE, Microservices, Springboot, JavaScript, XML, Oracle SQL, PL/SQL, and Oracle Database will be beneficial. Furthermore, you should have exposure to software deployment, troubleshooting on Application Server software like Oracle Weblogic, release management, source control tools, and client interaction skills. Good knowledge of banking terminologies, Microsoft Office tools, and excellent communication/documentation skills in English are essential. Desired secondary skills may include exposure to the Banking Domain, software development processes, DevOps tools, Testing tools, knowledge of Oracle OBIEE Reports, BIP, middleware like Oracle Fusion SOA Suite, and awareness of the latest technologies in Banking. You should have a Bachelor's degree in computer science or equivalent and possess 3 to 7 years of experience with 2 years in the primary skill areas related to development, implementation, or support of core banking applications. The work environment will require you to work offshore, travel to client locations, and be willing to take up Oracle Banking/FLEXCUBE Technical certifications as required. You should be able to work in a high-pressure, fast-moving, and challenging environment, demonstrate teamwork, and be flexible to work on shifts based on project needs. This role falls under Career Level - IC2, where you will be expected to deliver functional and technical solutions on moderately complex customer engagements with independent judgment and within defined policies and processes. Oracle is committed to fostering an inclusive workforce that promotes opportunities for all individuals. They offer competitive benefits, flexible medical, life insurance, and retirement options, and support volunteer programs for community engagement. Oracle is dedicated to including people with disabilities throughout the employment process and encourages individuals to request accessibility assistance or accommodation if needed.,

As a Full-Time Software Tester at MoFi Network Inc., located in Chandigarh, your main responsibility will be to ensure the quality and performance of MoFi router firmware through comprehensive testing. You will also be involved in creating and maintaining technical documentation for our products. MoFi Network Inc. is a Canadian tech company that specializes in building next-gen 4G/5G routers and networking solutions. Trusted by customers worldwide since 2009, we are expanding our team in India and seeking a sharp and detail-oriented software tester to join us full-time at our Chandigarh office. Your day-to-day tasks will include creating test plans and test cases for router GUI and web portals, running manual and functional tests on router software features, testing advanced router functionalities such as cellular internet setup, VPN configurations, load balancing, and failover setups. You will also be responsible for reporting bugs, tracking issues, verifying fixes, testing firmware builds on actual hardware, and maintaining documentation repositories. To excel in this role, it is essential to have experience or understanding of router configurations and network settings, strong technical writing skills, and familiarity with VPNs, router GUIs, and diagnostic tools. The ability to create detailed test cases and reports, along with being organized, responsible, and proactive, are key qualities we are looking for in potential candidates. This is a full-time position with a work schedule from 3:00 PM to 11:00 PM IST, Monday to Friday. The role is on-site at our Chandigarh office with weekends off and gazetted holidays. The compensation package includes a starting salary of 45,000/month, health insurance, PPF options, performance-based bonuses, and a supportive work culture with direct mentorship. If you are detail-driven, tech-savvy, and eager to grow with a global tech company, we encourage you to apply by sending your resume and a brief note about your interest to careers@mofinetwork.com.,

As a Quality Assurance Lead, you will be responsible for defining quality standards and metrics for the current project/product. You will work closely with all stakeholders to ensure that the quality metrics are reviewed, closed, and agreed upon. It will be your responsibility to make the QA team aware of the Quality matrix and resolve all their queries. Creating a list of milestones and checkpoints with measurable criteria to check the quality on a timely basis will also fall under your purview. Your role will involve defining processes for the test plan and various phases of the testing cycle. You will be tasked with planning and scheduling several milestones and tasks such as alpha and beta testing. Ensuring that all development tasks meet quality criteria through test planning, test execution, quality assurance, and issue tracking will be crucial. You will need to work closely on the deadlines of the project and lead the team in focusing on automation alongside manual testing. A key aspect of your role will be to continuously raise the bar and standards of all quality processes with every project. Setting processes for test plan reviews and ensuring that test plans are reviewed by all stakeholders will be a part of your responsibilities. You will also review test strategies and ensure that various kinds of testing like unit, functional, performance, stress, and acceptance are adequately covered. Setting up goals and objectives for QA Engineers will be essential in this position. Desirable Attributes: - Hands-on experience in Automation, API, and Manual testing in Web and Mobile platforms. - Pro-active in managing test dependencies, coordinating test coverage and execution. - Defining and advising on test scope, approach, risks, and assumptions across DevOps and agile testing. - Proven track record of strategizing and evolving testing strategies. - Management of the roadmap for web and mobile products (Android/iOS) products. - Strong problem-solving and analytical skills. - Participating in the entire lifecycle of projects from requirement gathering to UAT sign-off. - Defining and monitoring productivity and efficiency of the testing teams through appropriate metrics. - Experience in managing and facilitating the mix of internal teams and external vendors as a part of product buildout. - Strong team building and people management skills are a must.,

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen fast. About the role: ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. This CSM II will be responsible for all aspects of strategic account partnerships, adoption, and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive. What You'll Do: - Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives - Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value - Proactively grow the breadth and depth of strategic relationships within customers - Closely manage and nurture accounts to identify and eliminate the risk of attrition - Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer's business case and strategy - Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success - Ensure customers are aware of and educated on new features and releases - Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs - Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal - Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services What You Will Bring: - 3 to 5 years of customer success, account management, or sales experience in a competitive SaaS environment - Expert in working with Mid-Market level accounts - Willing to work in Night Shift - (5 PM IST to 2 AM IST / 6 PM IST to 3 AM IST / 7 PM IST to 4 AM IST) based on the business requirement - Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders, and individual contributors think and operate - Excellent communication skills, including issue tracking, triaging, and crisis management - Ability to efficiently manage multiple customer projects simultaneously - Communicates with internal and external customers and all levels of management - Effectively communicate technical information to non-technical audiences - Delivers informative, well-organized presentations - Understands how to communicate difficult/sensitive information tactfully - Continually seeks opportunities to increase customer satisfaction and deepen client relationships - Manages client expectations effectively - Self-motivated, collaborative, and scrappy team player with innovative ideas to inspire customer loyalty and adoption - General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus! - Bachelor's Degree or Master's Degree preferred - This is a hybrid position, working a minimum of three days from the office and two days Work from Home per week What's In It For You: We want our employees to thrive. In addition to comprehensive benefits we offer holistic mind, body, and lifestyle programs designed for overall well-being. - Incredibly strong onboarding program - be set up for success in your first 90 days - Ongoing training to help you grow - Market-leading product offering (check our our long list of G2 awards) About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.,

Job Description Summary Become part of a winning team and help to deliver the Green Energy transition. As a Global Verification and Validation Manager, you will be responsible for managing a team of product specialist that will be working across the Engineering Delivery function, NPI and Product Care function reporting directly to the Head of Control and Protection Verification & Validation Engineering Leader. This role includes developing department talent, engineering process management, provide technical guidance, mentoring, drive consistent design practices, tools and common global processes for projects implementation and provide technical solution that meets the needs of NPI, Product Care and Project Delivery in the domain of Verification and Validation. Additionally, you will be responsible for harmonisation of process, lesson learned, design guides, tools and good practices globally. Job Description Essential Responsibilities: Providing strategic and tactical direction for Verification and Validation of HVDC Control and Protection System in collaboration with Grid and HVDC technology groups. Accountable for establishing process to assess, review and record the testing needs and boundaries of each project to ensure that the control system is verified to the maximum extent possible before leaving the factory. Leading the generation of standard plans, procedures and specifications for the development of Integration System Tests, Full System Tests, and Factory Acceptance Tests. Accountable for maintaining and preparing standard Test Management Plans & Solutions. Involved from the requirements phase, ensuring standard requirements are SMART and testable. Ensure the coordination of HVDC testing and validation process steps from Lab Testing, Factory System Testing and Site System testing leading to the Customer acceptance of HVDC Control & Protection System. Maintain a clear overview of the HVDC NTI-NPI-Project life cycles thereby de-risking the product development by clearly defining the testing needs to validate the requirements. Drive the Continuous Improvement process in in collaboration with other HVDC Control & Protection Engineering teams in domain of verification and validation. The Enforcement of engineering discipline and set processes across all work tasks and adherence to company policies, quality procedures and work instructions (e.g. through training, technical reviews). Reviewing the validation and verification departments skills, identifying any shortfalls or skills gaps to ensure the necessary training, guidance and mentoring of engineers is in place. Serve as approver for technical reviews and quality gates / project milestones. Support the New Technology IP strategy to identify opportunities for new IP development. Represent in various industry working groups as a key content contributor. Qualifications & Requirements Degree in Electronics / Electrical engineering or related field. Significant and demonstrated years of experience in power generation, systems design, development and operation of Control System. Demonstrable Technical Leadership experience. Experience within Verification & Validation of HVDC Control System. Competent in HVDC Control, Protection and Sequencing strategy. Competent in RTDS applications. Proven technical leadership in a complex system engineering development environment. Knowledge of Test-Driven Design techniques (e.g. CI / Continuous Integration, Unit Testing, Automated Regression testing). Knowledge of Requirements Management. Knowledge of Change Control and issue tracking (e.g. CCB, Jira). Excellent communication skills with a fluency in English language. Desired Characteristics Advanced oral and written communication skills. Exceptional interpersonal and leadership skills. A significant ability to analyse and resolve problems. Proactively serves on cross functional leadership teams; Makes decisions independently. Experience on tools like MATCAD, EMTP-RV, Digsilent etc will be added advantage. About Us GE Vernova is a world leader in the energy solutions market with a portfolio of energy businesses across the globe. Grid Solutions provides equipment, systems, and services to bring power reliably and efficiently from the point of generation to end power consumers. We electrify the world with advanced grid technologies and accelerate the energy transition and we want you to be part of that change and enjoy imagination at work. If you are ready to make a difference and usher in a new era of clean, reliable energy, come join us. About GEV Grid Solutions At GEV Grid Solutions we are electrifying the world with advanced grid technologies. As leaders in the energy space our goal is to accelerate the transition for a more energy efficient grid to full fill the needs of tomorrow. With a focus on growth and sustainability GE Grid Solutions plays a pivotable role in integrating Renewables onto the grid to drive to carbon neutral. In Grid Solutions we help enable the transition for a greener more reliable Grid. GE Grid Solutions has the most advanced and comprehensive product and solutions portfolio within the energy sector. Why We Come To Work At GEV, our engineers are always up for the challenge - and were always driven to find the best solution. Our projects are unique and interesting, and youll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, youll be exposed to game-changing, diverse projects that truly allow you to play your part in the energy transition. What We Offer A key role in a dynamic, international working environment with a large degree of flexibility of work agreements Competitive benefits, and great development opportunities - including private health insurance. Additional Information Relocation Assistance Provided: No Show more Show less

As a Business Analyst in our organization, you will be responsible for analyzing business client needs, providing technical solutions, and documenting requirements by utilizing business analysis procedures and concepts. Your role will involve developing user stories aligned with business requirements and translating them for development teams to facilitate validation and implementation. You will be expected to work independently on most problems, demonstrating the ability to solve complex issues with a degree of autonomy. By integrating in-depth specialty area knowledge with industry standards and practices, you will contribute to the overall objectives of the subfunction/job family. Attention to detail is crucial in making judgments and recommendations based on factual information, as you will often deal with variable issues with potential broader business impact. Your responsibilities will include identifying risks and considering the business implications of applying technology to the current business environment. As an Apps Support Intermediate Analyst, you will provide technical and business support for users of Citi Applications. Your tasks will involve fielding issues and queries from stakeholders, providing short-term resolutions, and collaborating with relevant technology partners for long-term remediation. In addition, you will act as a liaison between users/traders, internal technology groups, and vendors. Your role will require participation in disaster recovery testing, application releases, and post-release checkouts. Developing and maintaining technical support documentation will be essential, alongside analyzing applications to identify risks, vulnerabilities, and security issues. You will be expected to cooperate with development colleagues to prioritize bug fixes and support tooling requirements. Your work will have a direct impact on the business, ensuring the quality of work provided by yourself and others. Collaboration with team members and stakeholders is vital to exchange ideas and information effectively. Qualifications for this role include basic knowledge or interest in apps support procedures, concepts, and other technical areas. Previous experience or interest in standardizing procedures and practices, along with a basic understanding of financial markets and products, will be beneficial. Strong communication and interpersonal skills, along with the ability to plan and organize workload, are essential for success in this position. Education requirements include a Bachelor's/University degree or equivalent experience. Operating with a limited level of direct supervision, exercising independence of judgment and autonomy, and acting as a subject matter expert to senior stakeholders or team members will be part of your role. If you require a reasonable accommodation to use our search tools or apply for a career opportunity due to a disability, please review Accessibility at Citi. You can also view Citi's EEO Policy Statement and the Know Your Rights poster for more information.,

Job Description At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express Join #TeamAmex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company and empower colleagues to excel at risk management activities. We are seeking a Manager Digital Product Manager to lead the design and delivery of enterprise reporting solutions across the Integrated Risk Management platform at American Express. This role focuses on enabling enterprise-wide regulatory and risk reporting through scalable, well-governed data solutions. You will own the roadmap for a set of reporting and insight-generation capabilities that support compliance with regulatory expectations (e.g., BCBS 239), internal governance processes, and operational decision-making. You will collaborate across business, data governance, engineering, and platform teams to define data products and controls, ensure alignment to enterprise standards, and embed best practices across development cycles. You will lead cross-functional efforts to implement metadata management, issue remediation workflows, and access governance capabilities. This role offers the opportunity to shape foundational elements of how risk data is managed and consumed across American Express. Key Responsibilities: Define and drive delivery of platform features that enhance risk data governance and lineage tracking. Collaborate with federated data owners, stewards, and engineers to standardize metadata and access controls. Develop product strategy for data traceability, issue tracking, and validation workflows. Ensure alignment of IRM platform capabilities with enterprise data governance frameworks. Drive coordination across Agile teams and business users for implementation and adoption of governance tools. Define data-related KPIs, SLAs, and performance measures to track product impact. Conduct stakeholder sessions to gather requirements and communicate platform vision. Partner with audit and regulatory exam teams to ensure data controls are compliant and auditable. Minimum Qualifications: Bachelor's or master's degree in business Analytics, Information Systems, Finance, or related discipline. 4+ years of digital product experience, including at least 2 years in data-focused roles. A deep understanding of regulatory and internal risk reporting requirements. Experience working with BI/reporting tools like Power BI, Tableau, or similar platforms. Ability to document requirements and manage product delivery in Agile environments. Experience partnering with engineering, data governance, and business leadership teams. Familiarity with data validation, lineage, and reconciliation best practices. Effective communicator, able to lead conversations with senior-level stakeholders. Preferred Qualifications: Background in regulatory reporting (e.g., Basel, CCAR, SOX, or FDIC compliance). Experience implementing ServiceNow Performance Analytics or reporting modules. Familiarity with financial risk data aggregation standards (e.g., BCBS 239). Agile certification (Scrum Master, CSPO) or data product specialization (CDMP, DGSP). American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About Flutter Entertainment Flutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $11.7 Bn and a customer base of over 12 million players (in 2023) driven by a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games, and Sportsbet. Listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME's 100 Most Influential Companies of 2024 in the "Pioneers" section. The ambition of Flutter Entertainment is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for the sector. Working at Flutter provides you with a chance to work with a growing portfolio of brands across various opportunities. The company ensures to support you every step of the way to aid in your growth, similar to how they support their brands and ensure their people have everything necessary for success. Flutter Entertainment India Flutter Entertainment's Hyderabad office, situated in one of India's premier technology parks, serves as the Global Capability Center. With over 780+ employees, this hub specializes in Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions. The commitment of the Hyderabad office is to craft impactful solutions for all brands and divisions, contributing to Flutter's remarkable growth and global impact. Overview Of The Role We are looking for a dynamic HR Controls Analyst. This individual contributor role will be focused on designing and maintaining controls for HR operations, with a primary emphasis on identifying and mitigating control gaps associated with HR operations. The role involves working with various stakeholders to assess the effectiveness of controls and identify opportunities for enhancement. Key Responsibilities As an HR Controls Analyst, you will: - Design and implement internal controls framework for HR processes in alignment with organizational requirements. - Independently test and identify control gaps, propose actions to address root causes, and track them to closure. - Collaborate with key stakeholders to identify process risks, conduct control reviews, and address gaps and risks. - Provide ongoing issue management support for all HR operations functions. - Identify opportunities for continuous improvement in control management. - Partner with compliance teams to conduct control testing, validate and track action plans, escalate issues, and document control-related findings. To excel in this role, you will need to have: - A Bachelor's degree in human resources or risk management. - 7-10 years of experience in Internal Control, with 2-4 years specifically in HR Controls. - Strong understanding of HR control processes, including conducting process risk and control reviews, gap mitigation, and issue tracking. - Excellent communication skills, both written and verbal. Benefits We Offer - Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling. - Career growth opportunities through Internal Mobility Programs. - Comprehensive Health Insurance for you and your dependents. - Well-Being Fund and 24/7 Assistance Program for holistic wellness. - Hybrid Model: 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals. - Free Meals, Cab Allowance, and a Home Office Setup Allowance. - Employer PF Contribution, gratuity, Personal Accident & Life Insurance. - Sharesave Plan to purchase discounted company shares. - Volunteering Leave and Team Events to build connections. - Recognition through the Kudos Platform and Referral Rewards. Why Choose Us Flutter is an equal-opportunity employer that values the unique perspectives and experiences that everyone brings. The company emphasizes that everyone is welcome, and every voice matters. With ambitious growth plans and goals for the future, this is an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India.,

The Project Associate role involves supporting project planning, execution, monitoring, and reporting to ensure timely delivery within scope and budget. Collaboration with project managers and cross-functional teams is key to coordinating tasks, managing documentation, and supporting administrative and operational functions. Key Responsibilities: - Assist in planning and scheduling project activities and timelines. - Coordinate and communicate with internal teams and external stakeholders. - Track project milestones, deliverables, and timelines. - Maintain project documentation, reports, and presentations. - Prepare progress reports, meeting notes, and status updates. - Support risk and issue tracking and help implement mitigation plans. - Utilize project management tools/software for monitoring and reporting. - Ensure compliance with organizational and regulatory standards. - Assist with budget tracking and resource management. - Provide logistical support for meetings, workshops, and events. Qualifications: - Bachelor's degree in Business, Management, Engineering, or related field. - Minimum of 3 years of experience in a project coordination or support role. - Proficiency in MS Office Suite; knowledge of project management tools. - Strong organizational, communication, and problem-solving skills. If you are looking to contribute your skills and grow professionally in a supportive environment, consider joining our team as a Project Associate. Job Type: Full-time Schedule: - Day shift, Monday to Friday Work Location: In person,

As a Junior Network Engineer based in Bangalore, India, your main responsibilities will include planning and executing Firewall Installation either remotely or onsite, while ensuring adherence to best practices. You will be providing seamless customer support via phone and email, troubleshooting Firewall and Network related issues effectively. It is crucial to maintain detailed documentation of customer interactions, solutions provided, and feedback in the issue tracking system for future reference and improvement of best practices. You will play a key role in relaying customer feedback and recurring technical issues to the product team through reporting managers. Continuous learning is essential to stay updated with firewall features, updates, new releases, as well as networking trends and other firewalls in the market. Collaboration with support engineers, sales, and IT Infra team will be necessary to ensure timely and accurate resolution of customer issues, pre-sales demos, and prospect inquiries. Participation in training sessions and workshops to enhance technical and soft skills is encouraged. Quality adherence to company standards and guidelines in all support activities and documentation is paramount. Proper escalation of issues requiring higher technical or decision-making authority to Team lead and Head of the team is expected. Key Performance Indicators (KPIs) that you will be measured on include First Response Time, Resolution Time, Customer Satisfaction Score, Technical Accuracy, and Ticket Volume. To qualify for this role, you should possess a Degree or Diploma in Science or Technology, along with a Certification in Cisco/Microsoft/Redhat or any Networking Domain. One year of experience in IT-related work is preferred. A CCNA certification is required. This is a full-time position with benefits including health insurance and Provident Fund. The work schedule is during day shifts. A Bachelor's degree is required, and a total of 2 years of work experience is preferred. The work location is in person.,

Are you passionate about ensuring top-notch quality in products and services We're seeking a dedicated Quality Assurance Specialist to join our team and help maintain the highest standards of excellence. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality and reliability of our software products and services. You will work closely with our development team to implement effective quality assurance processes and procedures, conduct thorough testing, and identify and resolve any issues or bugs. Responsibilities: Conduct thorough quality control checks on software applications, websites, or products to ensure they meet specified standards and requirements. Review all code contributions to ensure they meet quality standards, are error-free, and adhere to coding guidelines. Collaborate with cross-functional teams including developers, designers, and product managers to identify and resolve quality issues. Evaluate Figma files and other design assets to ensure consistency, functionality, and adherence to design specifications. Perform comprehensive functional testing of game features, mechanics, and systems to ensure they meet user requirements and expectations. Conduct regression testing on updated builds of games to verify bug fixes and ensure no new issues are introduced. Test game builds across multiple devices, platforms, and screen sizes to ensure compatibility and optimal performance. Document and report identified issues, bugs, and defects in a clear and concise manner using issue tracking tools. Collaborate with developers to resolve issues efficiently. Ensure adherence to quality standards, best practices, and industry regulations throughout the QA process. Qualifications and Skills: Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience). Proven experience in quality assurance/testing roles, preferably in software development or IT environments. Strong knowledge of QA methodologies, tools, and processes. Experience with Figma, design file evaluation, and UI/UX testing. Familiarity with gaming PC and mobile platforms, builds, and testing procedures. Experience with automated testing tools and scripting languages is a plus. Excellent analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a fast-paced, agile environment. Attention to detail and a passion for delivering high-quality products. Passion for gaming and a commitment to delivering high-quality gaming experiences. Job Types: Full-time, Permanent Benefits: Health insurance Paid sick time Paid time off Schedule: Morning shift Yearly bonus Ability to commute/relocate: Rajkot, Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: QA Enginner: 1 year (Required) Work Location: In person,

As a QA Manual Tester with Business Analyst skills at Alliance Web Solution Pvt. Ltd., you will play a crucial role in ensuring the quality of our software products through meticulous testing procedures. You will also be responsible for gathering and analyzing business requirements to support the successful execution of various projects. Your key responsibilities will include developing and executing detailed test plans, test cases, and test scripts based on business and functional requirements. You will conduct functional, regression, and user acceptance testing to identify defects and document them using issue tracking tools for timely resolution. Collaboration with development teams to clarify requirements and resolve issues will be essential for project success. In addition to testing responsibilities, you will be required to gather and analyze business requirements from stakeholders and translate them into clear and concise Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs) for the development team. Conducting gap analysis, providing process improvement recommendations, and assisting in the creation of user stories and acceptance criteria for Agile projects will also be part of your role. Proficiency in creating and executing test cases, test plans, and test scripts is essential for this position. Strong knowledge of testing methodologies such as functional, regression, and user acceptance testing is required. The ability to create and maintain BRDs and FRDs will be crucial for effective communication between business needs and technical specifications. This is a full-time position based at Alliance Tower, Noida with a day shift schedule. The ideal candidate should have at least 1 year of experience in test cases and business analysis. If you are detail-oriented, possess strong analytical skills, and have a passion for ensuring software quality, we encourage you to apply for this exciting opportunity at Alliance Web Solution Pvt. Ltd.,

You possess 6 to 12 years of experience in end-to-end Development, Implementation, and Support activities for Oracle FLEXCUBE and Core banking products. Your expertise includes design of customizations, Coding, Unit testing, Test cycle rounds, migrations, and Integrations. Your knowledge and skills in software programming include Core Java, J2EE, Microservices related technologies, Spring Boot, Rest API, JavaScript, and XML. Experience in Oracle SQL, PL/SQL, and Oracle Database (18c or 12c) is a plus. You hold a bachelor's degree in computer science or equivalent field and have a solid understanding of Release management and Source control tools. You are capable of performing Issue Tracking on Applications and collaborating for issue resolution. Your client interaction skills are strong, particularly in presenting solutions. You have experience in software deployment and fixing on Application Server software, especially Oracle Weblogic. Additionally, you can analyze Oracle Database AWR/ADDM reports to fix database performance issues. You possess awareness of banking terminologies and concepts, along with IT skills such as Microsoft Office and Basic SQL querying. Superb communication and presentation skills are part of your strengths, and you are willing to go the extra mile for precision. Your problem-solving, analytical, and technical fixing skills are excellent, and you are proactive in taking ownership and learning new technologies. You are open to working in high-pressure environments, both offshore and at client locations. You are also willing to pursue FLEXCUBE Technical certifications as needed. You have exposure to the Banking Domain and are familiar with software development processes, DevOps tools, and Testing tools. Your awareness of the newest technologies in Banking sets you apart in the field.,

As a member of the Oracle Financial Services Global Business Unit (FSGBU) Banking Consulting team, you will have the opportunity to utilize your technology expertise and skills to work with cutting-edge Oracle Banking products that are designed with next-generation architecture and leverage the latest technologies. The ideal candidate for this role should possess excellent communication and presentation abilities, along with a strong willingness to strive for perfection. You should demonstrate proactive behavior, taking ownership of tasks and initiatives, while being quick to learn new technologies. Problem-solving, analytical thinking, and technical troubleshooting skills are essential for success in this position. Additionally, you should be prepared to provide on-call support during off-business hours as required. Your qualifications should include hands-on experience in end-to-end development, implementation, and support activities, covering various expertise areas such as customization design, coding, unit testing, test cycle execution, migrations, and software integrations. Proficiency in software programming with Oracle SQL, PL/SQL, and Oracle Database is necessary. Familiarity with release management, source control tools, and issue tracking on applications is expected. Client interaction skills, software deployment, troubleshooting on application server software, and analysis of Oracle Database performance reports are also important aspects of the role. Having a good grasp of banking terminologies, concepts, and processes would be advantageous. Exposure to the banking domain, software development practices, DevOps tools, testing tools, and programming languages such as Core Java, J2EE, Rest API, JavaScript, and XML is beneficial. Keeping abreast of the latest technologies in the banking industry is also valuable. The candidate should hold a Bachelor's degree in computer science or an equivalent field. Previous experience in development, implementation, or support activities is required for this role. This position is categorized at Career Level - IC1.,

As a candidate for this role, you should possess a solid understanding of the banking domain, including wholesale, retail, core banking, and trade finance. Your responsibilities will involve demonstrating expertise in credit appraisal, the loan origination process, and portfolio monitoring within the BFSI sector. It is essential to have knowledge of financial ratios, annual statements, and various financial instruments. You will be expected to support clients through the provision of user manuals, training sessions, workshops, and the creation of case studies. Your role will also require diligent adherence to processes, including reviewing product development, documenting requirements, and ensuring effective communication and validation. Additionally, you will play a key role in supporting business development activities by preparing proposals, delivering concept presentations, and engaging in outreach initiatives. Tracking and updating documents, reviewing test cases, and providing training to both internal and external stakeholders will be part of your routine tasks. Client and stakeholder management are crucial aspects of this position. You will engage with clients to execute assignments, maintain operational relationships, gather requirements, track issues, discuss change requests, write functional requirement documents, and prepare project status reports. Furthermore, you will be involved in people development by coordinating with a team of consultants, developers, and quality assurance personnel assigned to specific projects. Monitoring team performance to ensure timely and effective project delivery will also be a part of your responsibilities.,

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. With over 20 years of experience, we have established ourselves as a disruptive industry leader by fostering trusted relationships with our brand partners and empowering our team to drive positive change. As a Detail-Oriented Dialer Administrator, you will play a crucial role in managing our in-house dialer system, overseeing vendor productivity, and enhancing workforce efficiency. Your responsibilities will include administering the in-house dialer system, configuring system settings, executing daily dialer strategies, monitoring performance metrics, and generating reports to support the achievement of customer contact goals. Additionally, you will be involved in intraday workforce management processes and managing inbound call allocation between vendors and clients. Key Responsibilities: - Manage dialer administration tasks such as opening/closing processes, monitoring dialer performance, executing daily strategies, and report generation. - Track inbound call volume in real-time and handle allocation change requests. - Provide frontline support for system and operational issues, including tracking and resolving issues. - Conduct meetings with operations leaders to address productivity concerns and identify positive trends. - Monitor agent dialer schedule adherence and collaborate with management/agents to ensure optimal staffing levels. - Participate in coaching sessions and training programs to enhance individual and team performance. Requirements: - 2-4 years of call center experience, preferably in auto finance collections, with expertise in dialer administration and WFM system configuration. - An Associate Degree or equivalent practical experience. - Proficiency in dialer and WFM system configuration and administration. - Ability to tackle challenges with urgency, high energy, and enthusiasm. - Flexibility to adapt to changing situations in real-time. - Strong problem-solving skills to navigate complex and contradictory information effectively. - Excellent communication skills, both verbal and written. - Team player mindset with a focus on building relationships with customers and colleagues. - Results-driven with exceptional planning and organizational abilities. - Positive attitude, confidence, and adaptability to change. - Proficiency in Microsoft Office, particularly Excel, Access, and PowerPoint. Join us at IntouchCX and be part of a dynamic team dedicated to delivering exceptional customer experiences and driving innovation in the industry.,

As a Technical Support Executive Level 1 (L1) in the Loan Processing department, your primary responsibility will be to provide first-level technical assistance to ensure the smooth functioning of loan-specific software and systems. You will be required to handle routine technical issues, offer user support, and address any technical queries promptly and professionally. Your key responsibilities will include providing user support and troubleshooting technical issues related to loan software and tools. It will be essential to log all technical queries in the internal ticketing system and escalate unresolved or complex issues to L2 support when necessary. Additionally, you will manage user access requests, perform password resets, and assist with software installation and configuration on workstations. To excel in this role, you must be a graduate in the IT domain, such as BCA or B.Tech, with a minimum of 1 year of experience in technical support within a loan department or lending process. A strong understanding of IT fundamentals, technical troubleshooting skills, and familiarity with loan processing software and environments are crucial qualifications for this position. Your key skills should include technical troubleshooting, knowledge of loan software systems, help desk and user support, as well as proficiency in ticketing and issue tracking. Effective communication and interpersonal skills, along with basic networking and system installation knowledge, will be essential for success in this role. This is a full-time position based in Sector 62, Noida, with a salary range of 25,000 to 28,000 per month. Both male and female candidates are encouraged to apply. The working hours are during the day shift, and proficiency in English is preferred. The benefits include health insurance, provident fund, performance bonus, and yearly bonus. If you meet the required qualifications and are looking to join a dynamic team as a Technical Support Executive Level 1 (L1) in the Loan Processing department, we encourage you to get in touch with us for further information. You can contact us at +91-8368356119. Team HR Helpmate,

As an ideal candidate for this role, you will possess very good communication skills with experience in handling clients. You will have a strong background in production support projects and processes, enabling you to effectively understand ticket requirements and take corrective actions while being able to push back when necessary. Your ability to work independently as an individual contributor will be crucial in this role. Moreover, you will be well-versed in production support-related roles and responsibilities, demonstrating a willingness to take ownership of application level 3 support activities. Familiarity with production support specific tools such as Monitoring tools like AppDynamics, Splunk, Logic Monitor, Grafana, Datadog, and Issue tracking tools like ServiceNow, Jira, BMC Remedy will be essential for success in this position. Additionally, you should have experience working with knowledge base tools like Confluence or any repository, and possess technical skills including SQL, analytical capabilities, and hands-on experience with programming languages. Any previous experience in the Insurance domain would be considered a plus for this role.,