Junior Infrastructure Analyst

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:
Warner Bros. Discovery is a global fast-paced entertainment and media company, which continues to grow around the world, as well as across emerging platforms.

The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, from our HCC location (Hyderabad, India). We are the first point of contact, as well as owners of Major IT Incident Incidents. This means Analysts within TOC teams are also responsible for initiating the Major IT Incident process and procedures, to support our Platform Infrastructure. GTOC Teams: 1st Line Network/Platforms, Digital Platform Support Operations.

Reporting to an Operations Manager, this is an entry-level position in the GTOC where the individuals will be trained and mentored to provide monitoring and support WBD’s Global Network and Infrastructure platforms. The role will initially familiarize with processes and tooling used in our Core IT environment. The Junior Analyst will be part of a training program where they will be mentored/shadowed by a Senior Analyst.

Your Role Accountabilities:

Operations

• Training on various tools and systems used in Tier 1 to monitor our production Infrastructure & Network, platforms such as Service Now, PagerDuty, SolarWinds, etc.
• Familiarize yourself with different stakeholder functions supported by Tier 1 across the WBD’s portfolio.
• Assist Infrastructure Analysts with outage vetting and escalating to our Tier 1 and senior engineers.
• Assist with writing outage notifications, raising and managing tickets in ServiceNow, following WBD’s Incident Management process.

Crisis and Incident Management

• Aid in managing major incidents across all WBD’s platforms in line with the department’s major incident management process.
• Technical skills across IT Infra areas, such as NW, Storage, Server, Cloud
• This function supports the business 24 x 7 x 365. Incumbent will be expected to work shifts including weekends and night shifts.

Qualifications & Experiences

• Previous experience working in IT is preferred. 0-3+ years of work experience.
• Working knowledge of MS Word, Excel, or similar computer software systems.
• Excellent interpersonal skills.
• Flexibility to work early morning, evening, weekend, and overnight shifts.
• Must live within Kraków or its vicinity to comply with office attendance rules.
• Works well under pressure.
• Completed a bachelor’s degree in information technology, Information Systems, Computer Science or Engineering, or related field or equivalent experience.
• Excellent English written and verbal communication skills.

Not Required but preferred experience:

• IT Support experience within WBD/Fortune 500 companies.
• Graduate/Post-Graduate in IT, IS, CS or Engineering, with exposure to 1st Level monitoring/command centre teams.
• Global stakeholder and incident triage experience.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.