Junior Executive - Customer Support Department

🚴‍♂️ We’re Hiring at

Do you love delivering great #customer_experiences? Join us at #India’s leading #public_bike_sharing company and be part of our mission to make cities greener, healthier, and more connected. 🌱

📌 Open Role: Customer Support Executive – Non-Voice + Blended Support

📍 Location:

💡 What You’ll Do:

• Resolve customer queries via chat with accuracy and empathy

• Make outbound calls for service follow-up, customer engagement, and retention

• Manage backend requests and technical escalations

• Handle customer queries from email and social media platforms

• Log interactions, maintain proper documentation, and ensure timely follow-ups

• Identify process gaps, share insights, and suggest improvements for better customer experience

• Collaborate with team members and escalate complex issues when needed

• Meet key performance metrics including response time, resolution rate, and customer satisfaction

🎯 What We’re Looking For:

• Minimum 12th Pass with good English communication skills

• Customer-first mindset with problem-solving attitude

• Comfortable with multitasking & flexible 6-day shifts

✨ Why Join Us?

• Be part of a #fast_growing, #impact_driven #mobility_startup

• Work with a #passionate & collaborative team

• Opportunities for career #growth & #skill development

📩 Apply Now:

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