Junior Executive - Customer Support Department

As a Customer Support Executive at MYBYK (Greenpedia Bike Share Pvt Ltd), you will be responsible for delivering exceptional customer experiences through non-voice and blended support channels. Your key responsibilities will include: - Resolving customer queries via chat with accuracy and empathy - Making outbound calls for service follow-up, customer engagement, and retention - Managing backend requests and technical escalations - Handling customer queries from email and social media platforms - Logging interactions, maintaining proper documentation, and ensuring timely follow-ups - Identifying process gaps, sharing insights, and suggesting improvements for better customer experience - Collaborating with team members and escalating complex issues when needed - Meeting key performance metrics including response time, resolution rate, and customer satisfaction Qualifications required for this role include: - Minimum 12th Pass with good English communication skills - Customer-first mindset with a problem-solving attitude - Comfortable with multitasking and flexible 6-day shifts At MYBYK, you will have the opportunity to be part of a fast-growing, impact-driven mobility startup. You will work with a passionate and collaborative team with opportunities for career growth and skill development. If you are enthusiastic about delivering great customer experiences and want to contribute to making cities greener, healthier, and more connected, apply now by sending your resume to connect@mybyk.in. Don't miss the chance to be part of our mission and make a difference!,